How should a leader respond to a crisis?

In the context that the global pandemic has not shown any signs of cooling down, leaders need to be more proactive and have a clear direction to lead the team through difficulties.

GEM Global proposes to leaders 3 principles that GEM Global believes are key to leading through crises and beyond:

Rule 1 – Be on time

The fact that the direct leader appears in time when a crisis occurs is enough to think about the common interests of the company and care about his team.
Being present in a timely manner also helps leaders grasp the situation as well as offer the most optimal plan to solve problems in a crisis.

Rule 2 – Be quick to inform

During a crisis, people often feel fear. They will feel more secure if they are updated and understand the situation. Therefore, leaders need to inform people as quickly as possible.

A true leader must know this well: “Even if the information is bad, not knowing the information is much worse.”
Leaders must instill confidence in their team and overcome the crisis together.

Rule 3 – Show interest

In addition to clear and accurate objective information, a talented leader must also pay attention to the morale and motivational aspects of his team.
The leader must ignite the team’s fire by showing a willingness to sacrifice personal interests for the common good.

“The truth is that there is no single factor that makes a company admirable. But if I were forced to choose one priority to make a difference, I would choose to lead,” said Warren Gamaliel Bennis, founding president of the Leadership Institute at the University of Southern California.

Source: GEM Global compiled and compiled