{"id":3193,"date":"2023-09-06T02:52:48","date_gmt":"2023-09-06T02:52:48","guid":{"rendered":"https:\/\/gemglobal.edu.vn\/?post_type=tai-lieu&#038;p=3193"},"modified":"2023-11-14T06:26:23","modified_gmt":"2023-11-14T06:26:23","slug":"ky-nang-quan-ly-cap-trung","status":"publish","type":"tai-lieu","link":"https:\/\/gemglobal.edu.vn\/en\/tai-lieu\/ky-nang-quan-ly-cap-trung\/","title":{"rendered":"K\u1ef9 N\u0103ng Qu\u1ea3n L\u00fd C\u1ea5p Trung Hi\u1ec7n \u0110\u1ea1i: X\u00e2y D\u1ef1ng N\u1ec1n T\u1ea3ng L\u00e3nh \u0110\u1ea1o M\u1ea1nh M\u1ebd"},"content":{"rendered":"<p class=\"wp-block-paragraph\"><span style=\"font-size: 12pt;\">\u201cBi\u1ebfn \u0111\u1ed5i, kh\u00f4ng ch\u1eafc ch\u1eafn, ph\u1ee9c t\u1ea1p, m\u01a1 h\u1ed3\u201d l\u00e0 nh\u1eefng t\u1eeb th\u01b0\u1eddng \u0111\u01b0\u1ee3c s\u1eed d\u1ee5ng \u0111\u1ec3 m\u00f4 t\u1ea3 th\u1ebf gi\u1edbi ch\u00fang ta \u0111ang s\u1ed1ng v\u00e0 l\u00e0m vi\u1ec7c, v\u00e0 ch\u00fang c\u0169ng c\u00f3 th\u1ec3 \u0111\u01b0\u1ee3c s\u1eed d\u1ee5ng \u0111\u1ec3 mi\u00eau t\u1ea3 vai tr\u00f2 c\u1ee7a qu\u1ea3n l\u00fd c\u1ea5p trung ng\u00e0y nay. T\u1eeb vi\u1ec7c l\u00e0m ph\u1eb3ng c\u1ea5u tr\u00fac t\u1ed5 ch\u1ee9c \u0111\u1ebfn s\u1ef1 thay \u0111\u1ed5i trong k\u1ef3 v\u1ecdng c\u1ee7a nh\u00e2n vi\u00ean, m\u00f4 t\u1ea3 c\u00f4ng vi\u1ec7c c\u1ee7a qu\u1ea3n l\u00fd c\u1ea5p trung \u0111\u00e3 v\u00e0 \u0111ang \u0111\u01b0\u1ee3c vi\u1ebft l\u1ea1i.<\/span><\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><span style=\"font-size: 12pt;\">Tr\u01b0\u1edbc \u0111\u00e2y, c\u00e1c qu\u1ea3n l\u00fd c\u1ea5p trung th\u01b0\u1eddng c\u00f3 tr\u00e1ch nhi\u1ec7m gi\u00e1m s\u00e1t s\u1ea3n ph\u1ea9m, theo d\u00f5i n\u0103ng su\u1ea5t v\u00e0 truy\u1ec1n th\u00f4ng tin qua l\u1ea1i gi\u1eefa qu\u1ea3n l\u00fd c\u1ea5p cao v\u00e0 nh\u1eefng ng\u01b0\u1eddi \u0111ang l\u00e0m vi\u1ec7c tr\u1ef1c ti\u1ebfp. Nh\u01b0ng hi\u1ec7n nay khi c\u00f3 s\u1ef1 can thi\u1ec7p nhi\u1ec1u h\u01a1n c\u1ee7a c\u00f4ng ngh\u1ec7, qu\u1ea3n l\u00fd c\u1ea5p trung nhanh ch\u00f3ng \u0111\u1ea3m nh\u1eadn m\u1ed9t vai tr\u00f2 l\u1edbn h\u01a1n. H\u00e3y c\u00f9ng <em><strong><a href=\"https:\/\/www.facebook.com\/GEMGlobalVN\/\" target=\"_blank\" rel=\"noopener\">GEM Global<\/a><\/strong><\/em> t\u00ecm hi\u1ec3u chi ti\u1ebft v\u1ec1 c\u00f4ng vi\u1ec7c c\u0169ng nh\u01b0 nh\u1eefng <strong>k\u1ef9 n\u0103ng qu\u1ea3n l\u00fd c\u1ea5p trung<\/strong> c\u1ea7n thi\u1ebft trong b\u00e0i vi\u1ebft sau \u0111\u00e2y!<\/span><\/p>\n\n\n\n<div id=\"ez-toc-container\" class=\"ez-toc-v2_0_76 ez-toc-wrap-left counter-hierarchy ez-toc-counter ez-toc-grey ez-toc-container-direction\">\n<label for=\"ez-toc-cssicon-toggle-item-6abdcad322264\" class=\"ez-toc-cssicon-toggle-label\"><p class=\"ez-toc-title\" style=\"cursor:inherit\">M\u1ee5c l\u1ee5c<\/p>\n<span class=\"ez-toc-cssicon\"><span class=\"eztoc-hide\" style=\"display:none;\">Toggle<\/span><span class=\"ez-toc-icon-toggle-span\"><svg style=\"fill: #004f61;color:#004f61\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" class=\"list-377408\" width=\"20px\" height=\"20px\" viewbox=\"0 0 24 24\" fill=\"none\"><path d=\"M6 6H4v2h2V6zm14 0H8v2h12V6zM4 11h2v2H4v-2zm16 0H8v2h12v-2zM4 16h2v2H4v-2zm16 0H8v2h12v-2z\" fill=\"currentColor\"><\/path><\/svg><svg style=\"fill: #004f61;color:#004f61\" class=\"arrow-unsorted-368013\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"10px\" height=\"10px\" viewbox=\"0 0 24 24\" version=\"1.2\" baseprofile=\"tiny\"><path d=\"M18.2 9.3l-6.2-6.3-6.2 6.3c-.2.2-.3.4-.3.7s.1.5.3.7c.2.2.4.3.7.3h11c.3 0 .5-.1.7-.3.2-.2.3-.5.3-.7s-.1-.5-.3-.7zM5.8 14.7l6.2 6.3 6.2-6.3c.2-.2.3-.5.3-.7s-.1-.5-.3-.7c-.2-.2-.4-.3-.7-.3h-11c-.3 0-.5.1-.7.3-.2.2-.3.5-.3.7s.1.5.3.7z\"\/><\/svg><\/span><\/span><\/label><input type=\"checkbox\" style='display:none' id=\"ez-toc-cssicon-toggle-item-6abdcad322264\"  \/><nav><ul class='ez-toc-list ez-toc-list-level-1' ><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-1\" href=\"https:\/\/gemglobal.edu.vn\/en\/tai-lieu\/ky-nang-quan-ly-cap-trung\/#ky-nang-quan-ly-cap-trung-la-gi\" >K\u1ef9 n\u0103ng qu\u1ea3n l\u00fd c\u1ea5p trung l\u00e0 g\u00ec?<\/a><ul class='ez-toc-list-level-3' ><li class='ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-2\" href=\"https:\/\/gemglobal.edu.vn\/en\/tai-lieu\/ky-nang-quan-ly-cap-trung\/#dinh-nghia-quan-ly-cap-trung\" >\u0110\u1ecbnh ngh\u0129a qu\u1ea3n l\u00fd c\u1ea5p trung<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-3\" href=\"https:\/\/gemglobal.edu.vn\/en\/tai-lieu\/ky-nang-quan-ly-cap-trung\/#tam-quan-trong-cua-ky-nang-quan-ly-cap-trung\" >T\u1ea7m quan tr\u1ecdng c\u1ee7a k\u1ef9 n\u0103ng qu\u1ea3n l\u00fd c\u1ea5p trung<\/a><\/li><\/ul><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-4\" href=\"https:\/\/gemglobal.edu.vn\/en\/tai-lieu\/ky-nang-quan-ly-cap-trung\/#cac-ky-nang-quan-ly-cap-trung-quan-trong\" >C\u00e1c k\u1ef9 n\u0103ng qu\u1ea3n l\u00fd c\u1ea5p trung quan tr\u1ecdng<\/a><ul class='ez-toc-list-level-3' ><li class='ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-5\" href=\"https:\/\/gemglobal.edu.vn\/en\/tai-lieu\/ky-nang-quan-ly-cap-trung\/#tri-tue-cam-xuc\" >Tr\u00ed tu\u1ec7 c\u1ea3m x\u00fac<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-6\" href=\"https:\/\/gemglobal.edu.vn\/en\/tai-lieu\/ky-nang-quan-ly-cap-trung\/#phat-trien-nguoi-khac\" >Ph\u00e1t tri\u1ec3n ng\u01b0\u1eddi kh\u00e1c<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-7\" href=\"https:\/\/gemglobal.edu.vn\/en\/tai-lieu\/ky-nang-quan-ly-cap-trung\/#phan-hoi-va-tiep-nhan-phan-hoi\" >Ph\u1ea3n h\u1ed3i v\u00e0 ti\u1ebfp nh\u1eadn ph\u1ea3n h\u1ed3i<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-8\" href=\"https:\/\/gemglobal.edu.vn\/en\/tai-lieu\/ky-nang-quan-ly-cap-trung\/#uy-quyen\" >U\u1ef7 quy\u1ec1n<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-9\" href=\"https:\/\/gemglobal.edu.vn\/en\/tai-lieu\/ky-nang-quan-ly-cap-trung\/#huan-luyen\" >Train<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-10\" href=\"https:\/\/gemglobal.edu.vn\/en\/tai-lieu\/ky-nang-quan-ly-cap-trung\/#trach-nhiem\" >Tr\u00e1ch nhi\u1ec7m<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-11\" href=\"https:\/\/gemglobal.edu.vn\/en\/tai-lieu\/ky-nang-quan-ly-cap-trung\/#lanh-dao-doi-ngu-hieu-suat-cao\" >L\u00e3nh \u0111\u1ea1o \u0111\u1ed9i ng\u0169 hi\u1ec7u su\u1ea5t cao<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-12\" href=\"https:\/\/gemglobal.edu.vn\/en\/tai-lieu\/ky-nang-quan-ly-cap-trung\/#giao-tiep\" >Giao ti\u1ebfp<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-13\" href=\"https:\/\/gemglobal.edu.vn\/en\/tai-lieu\/ky-nang-quan-ly-cap-trung\/#xay-dung-moi-quan-he\" >X\u00e2y d\u1ef1ng m\u1ed1i quan h\u1ec7<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-14\" href=\"https:\/\/gemglobal.edu.vn\/en\/tai-lieu\/ky-nang-quan-ly-cap-trung\/#kha-nang-phuc-hoi-va-linh-hoat\" >Kh\u1ea3 n\u0103ng ph\u1ee5c h\u1ed3i v\u00e0 linh ho\u1ea1t<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-15\" href=\"https:\/\/gemglobal.edu.vn\/en\/tai-lieu\/ky-nang-quan-ly-cap-trung\/#kha-nang-dieu-hanh-thuc-hien-chien-luoc\" >Kh\u1ea3 n\u0103ng \u0111i\u1ec1u h\u00e0nh, th\u1ef1c hi\u1ec7n chi\u1ebfn l\u01b0\u1ee3c<\/a><\/li><\/ul><\/li><\/ul><\/nav><\/div>\n<h2 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"ky-nang-quan-ly-cap-trung-la-gi\"><\/span><strong><span style=\"font-size: 24pt;\">K\u1ef9 n\u0103ng qu\u1ea3n l\u00fd c\u1ea5p trung l\u00e0 g\u00ec?<\/span><\/strong><span class=\"ez-toc-section-end\"><\/span><\/h2>\n\n\n\n<h3 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"dinh-nghia-quan-ly-cap-trung\"><\/span><strong><span style=\"font-size: 18pt;\">\u0110\u1ecbnh ngh\u0129a qu\u1ea3n l\u00fd c\u1ea5p trung<\/span><\/strong><span class=\"ez-toc-section-end\"><\/span><\/h3>\n\n\n\n<p class=\"wp-block-paragraph\"><span style=\"font-size: 12pt;\">Nh\u1eefng ng\u01b0\u1eddi \u0111\u01b0\u1ee3c xem l\u00e0 qu\u1ea3n l\u00fd c\u1ea5p trung th\u01b0\u1eddng mang danh hi\u1ec7u gi\u00e1m \u0111\u1ed1c n\u00f3i chung, gi\u00e1m \u0111\u1ed1c nh\u00e0 m\u00e1y, gi\u00e1m \u0111\u1ed1c khu v\u1ef1c, gi\u00e1m \u0111\u1ed1c ph\u00e2n khu, qu\u1ea3n l\u00fd ph\u00f2ng ban ho\u1eb7c ch\u1ee9c n\u0103ng c\u1ee5 th\u1ec3, v\u00e0 th\u01b0\u1eddng ch\u1ecbu tr\u00e1ch nhi\u1ec7m cho m\u1ed9t ph\u00f2ng ban, \u0111\u1ecba \u0111i\u1ec3m ho\u1eb7c khu v\u1ef1c \u0111\u1ecba l\u00fd m\u00e0 h\u1ecd \u0111\u01b0\u1ee3c ph\u00e2n c\u00f4ng. H\u1ecd kh\u00f4ng ph\u1ea3i l\u00e0 nh\u1eefng qu\u1ea3n l\u00fd t\u1ea1i tuy\u1ebfn \u0111\u1ea7u hay c\u1ea5p qu\u1ea3n l\u00fd cao. H\u1ecd \u0111\u1ee9ng \u1edf gi\u1eefa, nh\u01b0 t\u00ean g\u1ecdi c\u1ee7a h\u1ecd \u0111\u00e3 n\u00eau l\u00ean.<\/span><\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><span style=\"font-size: 12pt;\">Theo \u0110\u1ea1i h\u1ecdc Harvard, nh\u00e0 qu\u1ea3n l\u00fd c\u1ea5p trung l\u00e0 \u201cnh\u1eefng ng\u01b0\u1eddi \u0111i\u1ec1u h\u00e0nh c\u00f4ng ty h\u00e0ng ng\u00e0y.&#8221; H\u1ecd l\u00e3nh \u0111\u1ea1o c\u00e1c qu\u1ea3n l\u00fd kh\u00e1c v\u00e0 th\u00f4ng b\u00e1o cho qu\u1ea3n l\u00fd c\u1ea5p cao v\u1ec1 nh\u1eefng g\u00ec \u0111ang di\u1ec5n ra trong t\u1ed5 ch\u1ee9c. H\u1ecd k\u1ebft n\u1ed1i vi\u1ec7c th\u1ef1c hi\u1ec7n chi\u1ebfn l\u01b0\u1ee3c to\u00e0n c\u1ea7u do nh\u1eefng ng\u01b0\u1eddi \u1edf c\u1ea5p l\u00e3nh \u0111\u1ea1o ch\u1ec9 \u0111\u1ecbnh v\u00e0 vi\u1ec7c th\u1ef1c hi\u1ec7n c\u00e1c ho\u1ea1t \u0111\u1ed9ng h\u00e0ng ng\u00e0y c\u1ee7a doanh nghi\u1ec7p.<\/span><\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><span style=\"font-size: 12pt;\">Theo c\u00e1c nh\u00e0 nghi\u00ean c\u1ee9u trong T\u1ea1p ch\u00ed \u201cInternational Business Review\u201d cho bi\u1ebft: &#8220;C\u00e1c qu\u1ea3n l\u00fd c\u1ea5p trung th\u1ef1c hi\u1ec7n vai tr\u00f2 h\u1ed7 tr\u1ee3 t\u1eeb tr\u00ean xu\u1ed1ng b\u1eb1ng c\u00e1ch th\u1ef1c hi\u1ec7n chi\u1ebfn l\u01b0\u1ee3c c\u1ee5 th\u1ec3 th\u00f4ng qua vi\u1ec7c m\u00f4 t\u1ea3 c\u00e1c m\u1ee5c ti\u00eau t\u1eeb ng\u01b0\u1eddi qu\u1ea3n l\u00fd c\u1ea5p cao th\u00e0nh c\u00e1c k\u1ebf ho\u1ea1ch ho\u1ea1t \u0111\u1ed9ng c\u1ee5 th\u1ec3 cho nh\u00e2n vi\u00ean c\u1ea5p d\u01b0\u1edbi, v\u00e0 \u0111\u1ed3ng th\u1eddi \u0111\u00f3ng vai tr\u00f2 \u1ea3nh h\u01b0\u1edfng t\u1eeb d\u01b0\u1edbi l\u00ean b\u1eb1ng c\u00e1ch t\u1ed5ng h\u1ee3p th\u00f4ng tin t\u1eeb c\u1ea5p d\u01b0\u1edbi cho qu\u1ea3n l\u00fd c\u1ea5p cao, t\u1eeb \u0111\u00f3 l\u1ecdc ra v\u00e0 t\u1ed5ng h\u1ee3p nh\u1eefng th\u00f4ng tin ph\u1ea3n h\u1ed3i chi\u1ebfn l\u01b0\u1ee3c quan tr\u1ecdng.&#8221;<\/span><\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><span style=\"font-size: 12pt;\">Trong khi c\u00e1c tr\u00e1ch nhi\u1ec7m v\u00e0 ngh\u0129a v\u1ee5 c\u1ee7a qu\u1ea3n l\u00fd c\u1ea5p trung s\u1ebd thay \u0111\u1ed5i t\u00f9y theo t\u1eebng c\u00f4ng ty v\u00e0 ph\u00f2ng ban, nh\u01b0ng v\u1eabn c\u00f3 m\u1ed9t s\u1ed1 \u0111i\u1ec3m chung. Nh\u1eefng nhi\u1ec7m v\u1ee5 \u0111i\u1ec3n h\u00ecnh c\u1ee7a m\u1ed9t ng\u01b0\u1eddi qu\u1ea3n l\u00fd c\u1ea5p trung bao g\u1ed3m:<\/span><\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li><span style=\"font-size: 12pt;\">Ph\u00e1t tri\u1ec3n \u0111\u1ed9i ng\u0169 b\u1eb1ng c\u00e1ch ti\u1ebfn h\u00e0nh \u0111\u00e1nh gi\u00e1, cung c\u1ea5p ph\u1ea3n h\u1ed3i mang t\u00ednh x\u00e2y d\u1ef1ng v\u00e0 h\u01b0\u1edbng d\u1eabn, thi\u1ebft l\u1eadp v\u00e0 th\u1ef1c hi\u1ec7n k\u1ebf ho\u1ea1ch ph\u00e1t tri\u1ec3n, s\u1eafp x\u1ebfp cu\u1ed9c h\u1ecdp m\u1ed9t c\u00e1ch ri\u00eang t\u01b0, c\u00f9ng tham gia \u0111\u1eb7t m\u1ee5c ti\u00eau v\u00e0 \u0111\u1ecbnh h\u01b0\u1edbng ngh\u1ec1 nghi\u1ec7p<\/span><\/li>\n\n\n\n<li><span style=\"font-size: 12pt;\">\u0110\u1ea3m b\u1ea3o th\u1ef1c hi\u1ec7n c\u00f4ng vi\u1ec7c li\u00ean quan \u0111\u1ebfn c\u00e1c ch\u00ednh s\u00e1ch, th\u1ee7 t\u1ee5c v\u00e0 c\u00e1c s\u00e1ng ki\u1ebfn thay \u0111\u1ed5i m\u1edbi<\/span><\/li>\n\n\n\n<li><span style=\"font-size: 12pt;\">X\u00e1c \u0111\u1ecbnh m\u1ee5c ti\u00eau v\u00e0 \u0111\u1eb7t k\u1ebf ho\u1ea1ch cho b\u1ed9 ph\u1eadn, khu v\u1ef1c, \u0111\u1ecba \u0111i\u1ec3m qu\u1ea3n l\u00fd<\/span><\/li>\n\n\n\n<li><span style=\"font-size: 12pt;\">Th\u1ef1c hi\u1ec7n quy tr\u00ecnh v\u00e0 c\u1ea3i ti\u1ebfn li\u00ean t\u1ee5c \u0111\u1ec3 gi\u1ea3m chi ph\u00ed v\u00e0 t\u0103ng l\u1ee3i nhu\u1eadn, ho\u1eb7c \u0111\u00f3ng g\u00f3p cho \u0111\u1ed9i nh\u00f3m \u0111ang gi\u00e1m s\u00e1t<\/span><\/li>\n\n\n\n<li><span style=\"font-size: 12pt;\">Thi\u1ebft l\u1eadp v\u00e0 theo d\u00f5i ng\u00e2n s\u00e1ch, chi ph\u00ed v\u00e0 doanh thu, c\u0169ng nh\u01b0 m\u1ee5c ti\u00eau v\u00e0 ch\u1ec9 ti\u00eau h\u00e0ng qu\u00fd v\u00e0 h\u00e0ng n\u0103m<\/span><\/li>\n\n\n\n<li><span style=\"font-size: 12pt;\">T\u1ea1o ra tr\u1ea3i nghi\u1ec7m t\u00edch c\u1ef1c cho kh\u00e1ch h\u00e0ng, b\u1ea5t k\u1ec3 kh\u00e1ch h\u00e0ng l\u00e0 b\u00ean ngo\u00e0i hay b\u00ean trong t\u1ed5 ch\u1ee9c<\/span><\/li>\n\n\n\n<li><span style=\"font-size: 12pt;\">Theo d\u00f5i t\u00ecnh h\u00ecnh c\u1ea1nh tranh, ng\u01b0\u1eddi m\u1edbi gia nh\u1eadp v\u00e0 c\u00e1c y\u1ebfu t\u1ed1 c\u00f3 th\u1ec3 g\u00e2y s\u1ef1 \u0111\u1ea3o l\u1ed9n.<\/span><\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\"><span style=\"font-size: 12pt;\">Ngo\u00e0i vi\u1ec7c th\u1ef1c hi\u1ec7n c\u00e1c nhi\u1ec7m v\u1ee5 mang t\u00ednh chi\u1ebfn thu\u1eadt, qu\u1ea3n l\u00fd c\u1ea5p trung c\u00f2n l\u00e0 m\u1eaft x\u00edch k\u1ebft n\u1ed1i quan tr\u1ecdng trong c\u00e1c c\u00f4ng ty \u0111\u1ec3 k\u00eau g\u1ecdi m\u1ecdi ng\u01b0\u1eddi xung quanh h\u1ecd c\u00f9ng h\u1ee3p t\u00e1c, gi\u1ea3i quy\u1ebft v\u1ea5n \u0111\u1ec1 v\u00e0 c\u00f9ng nhau l\u00e0m vi\u1ec7c \u0111\u1ec3 t\u00ecm ra nh\u1eefng gi\u1ea3i ph\u00e1p cho c\u00e1c c\u00f4ng vi\u1ec7c li\u00ean quan \u0111\u1ebfn to\u00e0n b\u1ed9 t\u1ed5 ch\u1ee9c.<\/span><\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><span style=\"font-size: 12pt;\">Hai gi\u00e1o s\u01b0 \u0111\u1ebfn t\u1eeb \u0110\u1ea1i h\u1ecdc Massachusetts \u0111\u00e3 ti\u1ebfn h\u00e0nh m\u1ed9t cu\u1ed9c nghi\u00ean c\u1ee9u s\u00e2u v\u1ec1 vai tr\u00f2 c\u1ee7a qu\u1ea3n l\u00fd c\u1ea5p trung v\u00e0 c\u00e1ch h\u1ecd c\u00f3 th\u1ec3 \u1ea3nh h\u01b0\u1edfng \u0111\u1ebfn hi\u1ec7u su\u1ea5t t\u1ed5 ch\u1ee9c, k\u1ebft qu\u1ea3 nghi\u00ean c\u1ee9u \u0111\u00e3 cho th\u1ea5y qu\u1ea3n l\u00fd c\u1ea5p trung \u0111\u00f3ng vai tr\u00f2 quan tr\u1ecdng trong vi\u1ec7c:<\/span><\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li><span style=\"font-size: 12pt;\">\u1ee6ng h\u1ed9 c\u00e1c l\u1ef1a ch\u1ecdn chi\u1ebfn l\u01b0\u1ee3c: L\u00e0 ng\u01b0\u1eddi trung gian gi\u1eefa ban qu\u1ea3n l\u00fd c\u1ea5p cao v\u00e0 th\u1ef1c t\u1ebf di\u1ec5n ra h\u00e0ng ng\u00e0y, qu\u1ea3n l\u00fd c\u1ea5p trung cung c\u1ea5p th\u00f4ng tin v\u00e0 \u0111\u1ed5i m\u1edbi cho c\u00e1c nh\u00e0 l\u00e3nh \u0111\u1ea1o v\u1edbi nh\u1eefng \u0111\u1ec1 xu\u1ea5t v\u1ec1 kh\u1ea3 n\u0103ng m\u1edbi ho\u1eb7c c\u00e1ch tri\u1ec3n khai l\u1ea1i kh\u1ea3 n\u0103ng hi\u1ec7n c\u00f3 theo c\u00e1ch m\u1edbi.<\/span><\/li>\n\n\n\n<li><span style=\"font-size: 12pt;\">H\u1ed7 tr\u1ee3 s\u1ef1 th\u00edch nghi: \u0110\u1ee9ng n\u01a1i trung t\u00e2m c\u1ee7a c\u00e1c ho\u1ea1t \u0111\u1ed9ng trong t\u1ed5 ch\u1ee9c, qu\u1ea3n l\u00fd c\u1ea5p trung n\u1eb1m \u1edf v\u1ecb tr\u00ed l\u00fd t\u01b0\u1edfng \u0111\u1ec3 x\u00f3a b\u1ecf c\u00e1c chia r\u1ebd n\u1ed9i b\u1ed9 v\u00e0 khuy\u1ebfn kh\u00edch s\u1ef1 th\u1eed nghi\u1ec7m ch\u00e9o ch\u1ee9c n\u0103ng, \u0111\u1ed5i m\u1edbi, gi\u1ea3i quy\u1ebft v\u1ea5n \u0111\u1ec1 v\u00e0 c\u1ea3i ti\u1ebfn quy tr\u00ecnh, t\u1eeb \u0111\u00f3 n\u00e2ng cao kh\u1ea3 n\u0103ng ph\u1ea3n \u1ee9ng v\u00e0 linh ho\u1ea1t c\u1ee7a c\u00f4ng ty.<\/span><\/li>\n\n\n\n<li><span style=\"font-size: 12pt;\">T\u1ed5ng h\u1ee3p th\u00f4ng tin: Nh\u00ecn th\u1ea5y c\u01a1 h\u1ed9i v\u00e0 v\u1ea5n \u0111\u1ec1 t\u1eeb ph\u00eda kh\u00e1ch h\u00e0ng, \u0111\u1ed1i t\u00e1c m\u1ed9t c\u00e1ch tr\u1ef1c ti\u1ebfp, qu\u1ea3n l\u00fd c\u1ea5p trung c\u00f3 v\u1ecb tr\u00ed thu\u1eadn l\u1ee3i \u0111\u1ec3 k\u1ebft n\u1ed1i ph\u1ea3n h\u1ed3i v\u00e0 s\u1ef1 ki\u1ec7n ph\u00e1t sinh \u0111\u1ebfn c\u00e1c v\u1ea5n \u0111\u1ec1 chi\u1ebfn l\u01b0\u1ee3c, sau \u0111\u00f3 chia s\u1ebb \u00fd t\u01b0\u1edfng v\u00e0 hi\u1ec3u bi\u1ebft n\u00e0y v\u1edbi ban l\u00e3nh \u0111\u1ea1o c\u1ea5p cao.<\/span><\/li>\n\n\n\n<li><span style=\"font-size: 12pt;\">Th\u1ef1c hi\u1ec7n chi\u1ebfn l\u01b0\u1ee3c ch\u1ee7 \u0111\u1ed9ng: Qu\u1ea3n l\u00fd c\u1ea5p trung l\u00e0 ng\u01b0\u1eddi trung gian xu\u1ea5t s\u1eafc, v\u00ec h\u1ecd \u0111\u1ea3m b\u1ea3o ho\u1ea1t \u0111\u1ed9ng c\u1ee7a b\u1ed9 ph\u1eadn, khu v\u1ef1c ho\u1eb7c \u0111\u1ecba \u0111i\u1ec3m m\u00ecnh qu\u1ea3n l\u00fd ph\u00f9 h\u1ee3p v\u1edbi m\u1ee5c ti\u00eau chi\u1ebfn l\u01b0\u1ee3c c\u1ee7a t\u1ed5 ch\u1ee9c.<\/span><\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\"><span style=\"font-size: 12pt;\">M\u1eb7c d\u00f9 vai tr\u00f2 qu\u1ea3n l\u00fd c\u1ea5p trung \u0111\u00f3ng m\u1ed9t ph\u1ea7n quan tr\u1ecdng trong s\u1ef1 th\u00e0nh c\u00f4ng c\u1ee7a m\u1ed9t c\u00f4ng ty, nh\u01b0ng \u0111\u00f4i khi h\u1ecd c\u00f3 th\u1ec3 c\u1ea3m th\u1ea5y c\u00f4ng vi\u1ec7c n\u00e0y kh\u00f4ng nh\u1eadn \u0111\u01b0\u1ee3c s\u1ef1 c\u00f4ng nh\u1eadn x\u1ee9ng \u0111\u00e1ng. H\u1ecd ph\u1ea3i c\u1ed1 g\u1eafng l\u00e0m h\u00e0i l\u00f2ng ban l\u00e3nh \u0111\u1ea1o c\u1ea5p cao trong khi \u0111\u1ed3ng th\u1eddi th\u00fac \u0111\u1ea9y \u0111\u1ed9i nh\u00f3m c\u1ee7a m\u00ecnh \u0111\u1ec3 mang l\u1ea1i k\u1ebft qu\u1ea3. \u0110i\u1ec1u n\u00e0y c\u00f3 th\u1ec3 khi\u1ebfn nhi\u1ec1u qu\u1ea3n l\u00fd c\u1ea5p trung c\u1ea3m th\u1ea5y nh\u01b0 h\u1ecd \u201cb\u1ecb qu\u00e1 t\u1ea3i\u201d, \u0111i\u1ec1u m\u00e0 ch\u00fang ta s\u1ebd th\u1ea3o lu\u1eadn s\u00e2u h\u01a1n trong ph\u1ea7n ti\u1ebfp theo.<\/span><\/p>\n\n\n\n<h3 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"tam-quan-trong-cua-ky-nang-quan-ly-cap-trung\"><\/span><strong><span style=\"font-size: 18pt;\">T\u1ea7m quan tr\u1ecdng c\u1ee7a k\u1ef9 n\u0103ng qu\u1ea3n l\u00fd c\u1ea5p trung<\/span><\/strong><span class=\"ez-toc-section-end\"><\/span><\/h3>\n\n\n\n<p class=\"wp-block-paragraph\"><span style=\"font-size: 12pt;\">&#8220;K\u1ef9 n\u0103ng qu\u1ea3n l\u00fd c\u1ea5p trung&#8221; l\u00e0 t\u1eadp h\u1ee3p nh\u1eefng kh\u1ea3 n\u0103ng v\u00e0 ki\u1ebfn th\u1ee9c m\u00e0 c\u00e1c qu\u1ea3n l\u00fd c\u1ea5p trung c\u1ea7n ph\u1ea3i s\u1edf h\u1eefu \u0111\u1ec3 th\u1ef1c hi\u1ec7n t\u1ed1t vai tr\u00f2 c\u1ee7a m\u00ecnh trong t\u1ed5 ch\u1ee9c. \u0110\u00e2y l\u00e0 nh\u1eefng k\u1ef9 n\u0103ng kh\u00f4ng ch\u1ec9 li\u00ean quan \u0111\u1ebfn vi\u1ec7c qu\u1ea3n l\u00fd v\u00e0 h\u01b0\u1edbng d\u1eabn \u0111\u1ed9i ng\u0169 l\u00e0m vi\u1ec7c, m\u00e0 c\u00f2n bao g\u1ed3m kh\u1ea3 n\u0103ng \u0111\u1ecbnh h\u01b0\u1edbng chi\u1ebfn l\u01b0\u1ee3c, t\u1ea1o m\u00f4i tr\u01b0\u1eddng l\u00e0m vi\u1ec7c t\u00edch c\u1ef1c, v\u00e0 th\u00fac \u0111\u1ea9y s\u1ef1 ph\u00e1t tri\u1ec3n c\u00e1 nh\u00e2n c\u0169ng nh\u01b0 chuy\u00ean m\u00f4n cho c\u1ea3 b\u1ea3n th\u00e2n v\u00e0 \u0111\u1ed9i ng\u0169.<\/span><\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><span style=\"font-size: 12pt;\">Kh\u00f4ng th\u1ec3 xem nh\u1eb9 t\u1ea7m quan tr\u1ecdng c\u1ee7a k\u1ef9 n\u0103ng qu\u1ea3n l\u00fd c\u1ea5p trung, v\u00ec nh\u1eefng qu\u1ea3n l\u00fd \u1edf c\u1ea5p \u0111\u1ed9 n\u00e0y \u0111\u00f3ng vai tr\u00f2 c\u1ea7u n\u1ed1i gi\u1eefa qu\u1ea3n l\u00fd c\u1ea5p cao v\u00e0 nh\u00e2n vi\u00ean c\u1ea5p d\u01b0\u1edbi. H\u1ecd ph\u1ea3i th\u1ec3 hi\u1ec7n kh\u1ea3 n\u0103ng l\u00e3nh \u0111\u1ea1o v\u01b0\u1ee3t tr\u1ed9i, v\u1eeba \u0111\u1ea3m b\u1ea3o th\u1ef1c hi\u1ec7n chi\u1ebfn l\u01b0\u1ee3c c\u1ee7a t\u1ed5 ch\u1ee9c, qu\u1ea3n l\u00fd hi\u1ec7u su\u1ea5t v\u00e0 \u0111\u1ed9i ng\u0169, v\u1eeba gi\u1ea3i quy\u1ebft xung \u0111\u1ed9t v\u00e0 x\u00e2y d\u1ef1ng m\u00f4i tr\u01b0\u1eddng l\u00e0m vi\u1ec7c l\u00e0nh m\u1ea1nh. K\u1ef9 n\u0103ng qu\u1ea3n l\u00fd c\u1ea5p trung c\u00f2n gi\u00fap h\u1ecd \u0111\u1ea3m b\u1ea3o s\u1ef1 li\u00ean k\u1ebft gi\u1eefa c\u00e1c t\u1ea7ng l\u1edbp trong t\u1ed5 ch\u1ee9c v\u00e0 \u0111\u1ea3m b\u1ea3o r\u1eb1ng m\u1ecdi ho\u1ea1t \u0111\u1ed9ng di\u1ec5n ra m\u1ed9t c\u00e1ch hi\u1ec7u qu\u1ea3.<\/span><\/p>\n\n\n\n<figure class=\"wp-block-image\"><img decoding=\"async\" src=\"http:\/\/gemglobal.local\/wp-content\/uploads\/2023\/11\/2_2-1.png\" alt=\"\" class=\"wp-image-3195\"\/><\/figure>\n\n\n\n<h2 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"cac-ky-nang-quan-ly-cap-trung-quan-trong\"><\/span><strong><span style=\"font-size: 24pt;\">C\u00e1c k\u1ef9 n\u0103ng qu\u1ea3n l\u00fd c\u1ea5p trung quan tr\u1ecdng<\/span><\/strong><span class=\"ez-toc-section-end\"><\/span><\/h2>\n\n\n\n<p class=\"wp-block-paragraph\"><span style=\"font-size: 12pt;\">Tr\u01b0\u1edbc \u0111\u00e2y, qu\u1ea3n l\u00fd c\u1ea5p trung d\u00e0nh ph\u1ea7n l\u1edbn th\u1eddi gian c\u1ee7a h\u1ecd \u0111\u1ec3 gi\u00e1m s\u00e1t s\u1ea3n xu\u1ea5t, theo d\u00f5i nghi\u00eam ng\u1eb7t hi\u1ec7u su\u1ea5t v\u00e0 truy\u1ec1n \u0111\u1ea1t th\u00f4ng tin qua l\u1ea1i gi\u1eefa l\u00e3nh \u0111\u1ea1o c\u1ea5p cao v\u00e0 nh\u1eefng ng\u01b0\u1eddi ti\u1ebfp x\u00fac tr\u1ef1c ti\u1ebfp kh\u00e1ch h\u00e0ng, \u0111\u1ed1i t\u00e1c. Nh\u01b0ng khi c\u00f4ng ngh\u1ec7 \u0111\u00e3 ph\u00e1t tri\u1ec3n v\u00e0 c\u00e1c h\u00ecnh th\u1ee9c l\u00e0m vi\u1ec7c hybrid (k\u1ebft h\u1ee3p)\/remote (t\u1eeb xa) \u0111\u00e3 tr\u1edf th\u00e0nh xu h\u01b0\u1edbng, r\u00f5 r\u00e0ng vi\u1ec7c n\u00e0y kh\u00f4ng c\u00f2n ph\u1ea3i l\u00e0m theo c\u00e1ch truy\u1ec1n th\u1ed1ng n\u1eefa. C\u00f4ng ngh\u1ec7 c\u00f3 th\u1ec3 th\u1ef1c hi\u1ec7n c\u00f4ng vi\u1ec7c hi\u1ec7u qu\u1ea3 h\u01a1n, v\u00e0 nh\u00e2n vi\u00ean trong m\u00f4i tr\u01b0\u1eddng l\u00e0m vi\u1ec7c \u0111a th\u1ebf h\u1ec7 \u0111ang khao kh\u00e1t s\u1ef1 th\u00fac \u0111\u1ea9y th\u1ef1c s\u1ef1, ch\u1ee9 kh\u00f4ng ph\u1ea3i l\u00e0 s\u1ef1 chi ph\u1ed1i chi ti\u1ebft.<\/span><\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><span style=\"font-size: 12pt;\">Tuy nhi\u00ean, \u0111i\u1ec1u n\u00e0y kh\u00f4ng c\u00f3 ngh\u0129a l\u00e0 vai tr\u00f2 c\u1ee7a qu\u1ea3n l\u00fd c\u1ea5p trung b\u00e2y gi\u1edd tr\u1edf n\u00ean kh\u00f4ng c\u00f2n c\u1ea7n thi\u1ebft. \u0110i\u1ec1u quan tr\u1ecdng l\u00e0 v\u1ecb tr\u00ed n\u00e0y ph\u1ea3i c\u1ea3i ti\u1ebfn \u0111\u1ec3 \u0111\u00e1p \u1ee9ng s\u1ef1 bi\u1ebfn \u0111\u1ed5i kh\u00f4ng ng\u1eebng c\u1ee7a m\u00f4i tr\u01b0\u1eddng l\u00e0m vi\u1ec7c. V\u1edbi s\u1ef1 h\u1ed7 tr\u1ee3 c\u1ee7a c\u00f4ng ngh\u1ec7 gi\u00fap th\u1ef1c hi\u1ec7n m\u1ed9t s\u1ed1 nhi\u1ec7m v\u1ee5 c\u1ee5 th\u1ec3, th\u1eddi gian v\u00e0 n\u0103ng l\u01b0\u1ee3ng c\u1ee7a qu\u1ea3n l\u00fd c\u1ea5p trung \u0111\u01b0\u1ee3c gi\u1ea3i ph\u00f3ng \u0111\u1ec3 t\u1eadp trung v\u00e0o vi\u1ec7c th\u00fac \u0111\u1ea9y t\u01b0\u01a1ng t\u00e1c v\u1edbi nh\u00e2n vi\u00ean, t\u1ea1o k\u1ebft n\u1ed1i c\u00e1 nh\u00e2n, x\u00e2y d\u1ef1ng v\u00e0 l\u00e3nh \u0111\u1ea1o \u0111\u1ed9i nh\u00f3m l\u00e0m vi\u1ec7c hi\u1ec7u qu\u1ea3, c\u0169ng nh\u01b0 h\u1ed7 tr\u1ee3 ph\u00e1t tri\u1ec3n cho t\u1eebng c\u00e1 nh\u00e2n.<\/span><\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><span style=\"font-size: 12pt;\">Tuy nhi\u00ean, Renny Bloch &#8211; Gi\u00e1m \u0111\u1ed1c l\u00e3nh \u0111\u1ea1o to\u00e0n c\u1ea7u v\u00e0 ph\u00e1t tri\u1ec3n t\u1ed5 ch\u1ee9c t\u1ea1i C\u00f4ng ty c\u00f4ng ngh\u1ec7 sinh h\u1ecdc Regeneron Pharmaceuticals &#8211; \u0111\u00e3 ch\u1ec9 ra r\u1eb1ng &#8220;nhi\u1ec1u qu\u1ea3n l\u00fd th\u01b0\u1eddng kh\u00f4ng \u0111\u01b0\u1ee3c trang b\u1ecb c\u00e1c c\u00f4ng c\u1ee5 ho\u1eb7c \u0111\u01b0\u1ee3c \u0111\u00e0o t\u1ea1o \u0111\u1ec3 qu\u1ea3n l\u00fd. H\u1ecd th\u01b0\u1eddng th\u0103ng ti\u1ebfn th\u00f4ng qua c\u00e1c b\u1eadc trong l\u1ed9 tr\u00ecnh ngh\u1ec1 nghi\u1ec7p v\u00e0 \u0111\u1ed9t ng\u1ed9t h\u1ecd ph\u1ea3i qu\u1ea3n l\u00fd \u0111\u1ed9i nh\u00f3m c\u1ee7a m\u00ecnh c\u0169ng nh\u01b0 \u0111\u01b0\u1ee3c k\u1ef3 v\u1ecdng th\u1ef1c hi\u1ec7n c\u00f4ng vi\u1ec7c n\u00e0y m\u1ed9t c\u00e1ch hi\u1ec7u qu\u1ea3. \u0110\u1eb7c bi\u1ec7t, h\u1ecd g\u1eb7p kh\u00f3 kh\u0103n trong vi\u1ec7c s\u1eed d\u1ee5ng c\u00e1c k\u1ef9 n\u0103ng m\u1ec1m, nh\u01b0 \u0111\u01b0a ra ph\u1ea3n h\u1ed3i, thi\u1ebft l\u1eadp k\u1ef3 v\u1ecdng, ph\u00e1t tri\u1ec3n \u0111\u1ed9i ng\u0169 v\u00e0 gi\u1ea3i quy\u1ebft xung \u0111\u1ed9t.&#8221;<\/span><\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><span style=\"font-size: 12pt;\">M\u1ed9t nghi\u00ean c\u1ee9u c\u1ee7a Harvard \u0111\u00e3 ghi nh\u1eadn \u0111i\u1ec1u t\u01b0\u01a1ng t\u1ef1, khi nh\u1eefng ng\u01b0\u1eddi tham gia kh\u1ea3o s\u00e1t b\u00e1o c\u00e1o r\u1eb1ng k\u1ef9 n\u0103ng m\u1ec1m l\u00e0 nh\u1eefng kh\u1ea3 n\u0103ng quan tr\u1ecdng nh\u1ea5t \u0111\u1ed1i v\u1edbi qu\u1ea3n l\u00fd c\u1ea5p trung trong t\u01b0\u01a1ng lai:<\/span><\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li><span style=\"font-size: 12pt;\">Hu\u1ea5n luy\u1ec7n\/ph\u00e1t tri\u1ec3n t\u00e0i n\u0103ng (67%)<\/span><\/li>\n\n\n\n<li><span style=\"font-size: 12pt;\">Qu\u1ea3n l\u00fd s\u1ef1 ph\u1ee9c t\u1ea1p\/thay \u0111\u1ed5i (52%)<\/span><\/li>\n\n\n\n<li><span style=\"font-size: 12pt;\">C\u00f4ng c\u1ee5 th\u1ef1c hi\u1ec7n\/\u0111i\u1ec1u h\u00e0nh chi\u1ebfn l\u01b0\u1ee3c (46%)<\/span><\/li>\n\n\n\n<li><span style=\"font-size: 12pt;\">Kh\u1ea3 n\u0103ng th\u00edch nghi\/linh ho\u1ea1t (45%)<\/span><\/li>\n\n\n\n<li><span style=\"font-size: 12pt;\">L\u00e3nh \u0111\u1ea1o \u0111\u1ed9i l\u00e0m vi\u1ec7c hi\u1ec7u qu\u1ea3 (42%)<\/span><\/li>\n\n\n\n<li><span style=\"font-size: 12pt;\">Tr\u00ed tu\u1ec7 c\u1ea3m x\u00fac (42%)<\/span><\/li>\n<\/ul>\n\n\n\n<h3 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"tri-tue-cam-xuc\"><\/span><strong><span style=\"font-size: 18pt;\">Tr\u00ed tu\u1ec7 c\u1ea3m x\u00fac<\/span><\/strong><span class=\"ez-toc-section-end\"><\/span><\/h3>\n\n\n\n<p class=\"wp-block-paragraph\"><span style=\"font-size: 12pt;\">Tr\u00ed tu\u1ec7 c\u1ea3m x\u00fac l\u00e0 kh\u1ea3 n\u0103ng nh\u1eadn bi\u1ebft, theo d\u00f5i v\u00e0 qu\u1ea3n l\u00fd c\u1ea3m x\u00fac c\u1ee7a ch\u00ednh m\u00ecnh, c\u0169ng nh\u01b0 nh\u1eadn ra, \u0111i\u1ec1u h\u01b0\u1edbng v\u00e0 t\u00e1c \u0111\u1ed9ng \u0111\u1ebfn c\u1ea3m x\u00fac c\u1ee7a ng\u01b0\u1eddi kh\u00e1c trong c\u00e1c t\u00ecnh hu\u1ed1ng c\u0103ng th\u1eb3ng, v\u00e0 k\u1ef9 n\u0103ng n\u00e0y c\u00f3 th\u1ec3 t\u1ea1o s\u1ef1 kh\u00e1c bi\u1ec7t trong kh\u1ea3 n\u0103ng l\u00e3nh \u0111\u1ea1o c\u1ee7a qu\u1ea3n l\u00fd c\u1ea5p trung. Trong nghi\u00ean c\u1ee9u \u0111\u01b0\u1ee3c th\u1ef1c hi\u1ec7n b\u1edfi TalentSmart \u0111\u00e3 \u0111\u00e1nh gi\u00e1 34 k\u1ef9 n\u0103ng l\u00e0m vi\u1ec7c v\u00e0 trong s\u1ed1 \u0111\u00f3, tr\u00ed tu\u1ec7 c\u1ea3m x\u00fac \u0111\u01b0\u1ee3c x\u00e1c \u0111\u1ecbnh l\u00e0 ch\u1ec9 s\u1ed1 m\u1ea1nh nh\u1ea5t d\u1ef1 \u0111o\u00e1n hi\u1ec7u su\u1ea5t l\u00e0m vi\u1ec7c.<\/span><\/p>\n\n\n\n<h3 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"phat-trien-nguoi-khac\"><\/span><strong><span style=\"font-size: 18pt;\">Ph\u00e1t tri\u1ec3n ng\u01b0\u1eddi kh\u00e1c<\/span><\/strong><span class=\"ez-toc-section-end\"><\/span><\/h3>\n\n\n\n<p class=\"wp-block-paragraph\"><span style=\"font-size: 12pt;\">Vi\u1ec7c chuy\u1ec3n t\u1eeb vi\u1ec7c d\u1ef1a v\u00e0o b\u1ea3n th\u00e2n \u0111\u1ec3 ho\u00e0n th\u00e0nh c\u00f4ng vi\u1ec7c v\u00e0 \u0111\u1ea1t \u0111\u01b0\u1ee3c m\u1ee5c ti\u00eau c\u00e1 nh\u00e2n sang vi\u1ec7c t\u1ea1o ra k\u1ebft qu\u1ea3 th\u00f4ng qua ng\u01b0\u1eddi kh\u00e1c \u0111\u00f2i h\u1ecfi nh\u1eefng k\u1ef9 n\u0103ng m\u1edbi, m\u1ed9t s\u1ef1 thay \u0111\u1ed5i trong t\u01b0 duy v\u00e0 h\u00e0nh vi. C\u00f3 m\u1ed9t m\u1ed1i li\u00ean h\u1ec7 gi\u1eefa m\u1ee9c \u0111\u1ed9 th\u00e0nh c\u00f4ng c\u1ee7a m\u1ed9t qu\u1ea3n l\u00fd c\u1ea5p trung v\u00e0 kh\u1ea3 n\u0103ng h\u1ecd truy\u1ec1n \u0111\u1ea1t nh\u1eefng \u0111i\u1ec3m m\u1ea1nh v\u1ec1 ch\u1ee9c n\u0103ng v\u00e0 l\u00e3nh \u0111\u1ea1o c\u1ee7a ri\u00eang h\u1ecd cho \u0111\u1ed9i ng\u0169. Tuy nhi\u00ean, \u0111\u1ec3 th\u1ef1c hi\u1ec7n \u0111i\u1ec1u n\u00e0y m\u1ed9t c\u00e1ch hi\u1ec7u qu\u1ea3, qu\u1ea3n l\u00fd c\u1ea5p trung c\u1ea7n ph\u1ea3i c\u00f3 nh\u1eefng k\u1ef9 n\u0103ng sau:<\/span><\/p>\n\n\n\n<h3 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"phan-hoi-va-tiep-nhan-phan-hoi\"><\/span><span style=\"font-size: 18pt;\"><strong>Ph\u1ea3n h\u1ed3i v\u00e0 ti\u1ebfp nh\u1eadn ph\u1ea3n h\u1ed3i<\/strong><\/span><span class=\"ez-toc-section-end\"><\/span><\/h3>\n\n\n\n<p class=\"wp-block-paragraph\"><span style=\"font-size: 12pt;\">\u0110\u1ec3 th\u1ef1c hi\u1ec7n vi\u1ec7c hu\u1ea5n luy\u1ec7n v\u00e0 ph\u00e1t tri\u1ec3n kh\u1ea3 n\u0103ng c\u1ee7a \u0111\u1ed9i ng\u0169 c\u0169ng nh\u01b0 kh\u00e1m ph\u00e1 c\u00e1c l\u0129nh v\u1ef1c c\u1ea7n c\u1ea3i thi\u1ec7n cho ch\u00ednh b\u1ea3n th\u00e2n, qu\u1ea3n l\u00fd c\u1ea5p trung c\u1ea7n ph\u1ea3i ph\u00e1t tri\u1ec3n v\u00e0 ho\u00e0n thi\u1ec7n k\u1ef9 n\u0103ng ph\u1ea3n h\u1ed3i v\u00e0 ti\u1ebfp nh\u1eadn ph\u1ea3n h\u1ed3i. Nh\u01b0 Bill Gates \u0111\u00e3 t\u1eebng n\u00f3i, &#8220;Ch\u00fang ta \u0111\u1ec1u c\u1ea7n nh\u1eefng ng\u01b0\u1eddi cho ch\u00fang ta ph\u1ea3n h\u1ed3i. \u0110\u00f3 l\u00e0 c\u00e1ch ch\u00fang ta c\u1ea3i thi\u1ec7n b\u1ea3n th\u00e2n.&#8221;<\/span><\/p>\n\n\n\n<h3 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"uy-quyen\"><\/span><span style=\"font-size: 18pt;\"><strong>U\u1ef7 quy\u1ec1n<\/strong><\/span><span class=\"ez-toc-section-end\"><\/span><\/h3>\n\n\n\n<p class=\"wp-block-paragraph\"><span style=\"font-size: 12pt;\">Qu\u00e1 tr\u00ecnh giao ph\u00f3 tr\u00e1ch nhi\u1ec7m v\u00e0 d\u1ef1 \u00e1n cho \u0111\u1ed9i ng\u0169 th\u1ec3 hi\u1ec7n s\u1ef1 tin t\u01b0\u1edfng c\u1ee7a nh\u00e0 qu\u1ea3n l\u00fd c\u1ea5p trung v\u00e0 l\u00e0 m\u1ed9t c\u00e1ch tuy\u1ec7t v\u1eddi \u0111\u1ec3 t\u0103ng cao tinh th\u1ea7n l\u00e0m vi\u1ec7c, s\u1ef1 t\u1ef1 tin v\u00e0 k\u1ef9 n\u0103ng cho nh\u00e2n vi\u00ean. Vi\u1ec7c u\u1ef7 quy\u1ec1n v\u00e0 vi\u1ec7c \u0111\u00e0o t\u1ea1o t\u01b0\u01a1ng \u1ee9ng \u0111i k\u00e8m, gi\u00fap qu\u1ea3n l\u00fd c\u1ea5p trung truy\u1ec1n \u0111\u1ea1t nh\u1eefng \u0111i\u1ec3m m\u1ea1nh c\u1ee7a ch\u00ednh m\u00ecnh, gi\u1ea3i ph\u00f3ng th\u1eddi gian v\u00e0 ph\u00e1t tri\u1ec3n nh\u1eefng ng\u01b0\u1eddi xung quanh \u0111\u1ec3 \u0111\u1ea3m nh\u1eadn tr\u00e1ch nhi\u1ec7m gia t\u0103ng.<\/span><\/p>\n\n\n\n<h3 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"huan-luyen\"><\/span><span style=\"font-size: 18pt;\"><strong>Train<\/strong><\/span><span class=\"ez-toc-section-end\"><\/span><\/h3>\n\n\n\n<p class=\"wp-block-paragraph\"><span style=\"font-size: 12pt;\">M\u1ed9t ng\u01b0\u1eddi hu\u1ea5n luy\u1ec7n xu\u1ea5t s\u1eafc l\u00e0 ng\u01b0\u1eddi ch\u1ec9 d\u1eabn, \u0111\u00e0o t\u1ea1o, \u0111\u01b0a ra \u00fd ki\u1ebfn v\u00e0 gi\u00fap c\u00e1 nh\u00e2n v\u00e0 nh\u00f3m \u0111\u1ea1t \u0111\u01b0\u1ee3c m\u1ee5c ti\u00eau. Qua vi\u1ec7c hu\u1ea5n luy\u1ec7n, ng\u01b0\u1eddi qu\u1ea3n l\u00fd c\u1ea5p trung th\u1ec3 hi\u1ec7n cam k\u1ebft v\u00e0 \u0111\u1ea7u t\u01b0 c\u1ee7a h\u1ecd trong vi\u1ec7c gi\u00fap ng\u01b0\u1eddi d\u01b0\u1edbi quy\u1ec1n \u0111\u1ea1t \u0111\u01b0\u1ee3c s\u1ef1 ph\u00e1t tri\u1ec3n v\u00e0 m\u1ee5c ti\u00eau s\u1ef1 nghi\u1ec7p c\u1ee7a h\u1ecd, t\u1eeb \u0111\u00f3 t\u1ea1o \u0111\u1ed9ng l\u1ef1c, t\u0103ng c\u01b0\u1eddng s\u1ef1 tham gia v\u00e0 t\u1ea1o ra m\u1ed1i quan h\u1ec7 l\u00e0m vi\u1ec7c m\u1ea1nh m\u1ebd. Khi ng\u01b0\u1eddi qu\u1ea3n l\u00fd c\u1ea5p trung \u0111\u01b0\u1ee3c trang b\u1ecb k\u1ef9 n\u0103ng \u0111\u1ec3 tr\u1edf th\u00e0nh m\u1ed9t ng\u01b0\u1eddi hu\u1ea5n luy\u1ec7n, nh\u1eefng \u0111i\u1ec1u tuy\u1ec7t v\u1eddi c\u00f3 th\u1ec3 x\u1ea3y ra v\u00ec sau \u0111\u00f3 nh\u1eefng ng\u01b0\u1eddi d\u01b0\u1edbi tr\u01b0\u1edbng r\u1ed3i c\u0169ng s\u1ebd tr\u1edf th\u00e0nh nh\u1eefng ng\u01b0\u1eddi hu\u1ea5n luy\u1ec7n tuy\u1ec7t v\u1eddi cho \u0111\u1ed9i ng\u0169 m\u00e0 h\u1ecd qu\u1ea3n l\u00fd.<\/span><\/p>\n\n\n\n<figure class=\"wp-block-image\"><img decoding=\"async\" src=\"http:\/\/gemglobal.local\/wp-content\/uploads\/2023\/11\/2_3-1.png\" alt=\"\" class=\"wp-image-3196\"\/><\/figure>\n\n\n\n<h3 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"trach-nhiem\"><\/span><span style=\"font-size: 18pt;\"><strong>Tr\u00e1ch nhi\u1ec7m<\/strong><\/span><span class=\"ez-toc-section-end\"><\/span><\/h3>\n\n\n\n<p class=\"wp-block-paragraph\"><span style=\"font-size: 12pt;\">S\u1ef1 hi\u1ec3u bi\u1ebft v\u00e0 k\u1ef9 n\u0103ng \u0111\u1ec3 \u0111\u1ea3m b\u1ea3o nh\u00e2n vi\u00ean t\u1ef1 ch\u1ecbu tr\u00e1ch nhi\u1ec7m v\u1ec1 c\u00f4ng vi\u1ec7c c\u1ee7a h\u1ecd l\u00e0 m\u1ed9t n\u0103ng l\u1ef1c c\u1ea7n thi\u1ebft m\u00e0 ng\u01b0\u1eddi qu\u1ea3n l\u00fd c\u1ea5p trung c\u1ea7n ph\u00e1t tri\u1ec3n. John Brown &#8211; Ch\u1ee7 bi\u00ean trang PrettyMotors.com &#8211; cho bi\u1ebft t\u1ea7m quan tr\u1ecdng c\u1ee7a vi\u1ec7c l\u00e3nh \u0111\u1ea1o \u0111\u00f2i h\u1ecfi s\u1ef1 ch\u1ecbu tr\u00e1ch nhi\u1ec7m t\u1eeb nh\u00e2n vi\u00ean. \u00d4ng n\u00f3i, &#8220;Tr\u00e1ch nhi\u1ec7m l\u00e0 quan tr\u1ecdng v\u00ec n\u00f3 s\u1ebd d\u1eabn \u0111\u1ebfn m\u1ed9t \u0111\u1ed9i ng\u0169 hi\u1ec7u su\u1ea5t cao v\u00e0 n\u0103ng su\u1ea5t. \u0110i\u1ec3m c\u1ea7n ch\u00fa tr\u1ecdng ch\u00ednh l\u00e0 \u0111\u1ec3 t\u1eebng th\u00e0nh vi\u00ean ch\u1ecbu tr\u00e1ch nhi\u1ec7m \u0111\u1ea7y \u0111\u1ee7 v\u1ec1 m\u1ed9t nhi\u1ec7m v\u1ee5 ho\u1eb7c m\u1ee5c ti\u00eau c\u1ee5 th\u1ec3 t\u1eeb A \u0111\u1ebfn Z, \u0111i\u1ec1u n\u00e0y lo\u1ea1i b\u1ecf s\u1ef1 nh\u1ea7m l\u1eabn v\u00e0 ti\u1ebft ki\u1ec7m r\u1ea5t nhi\u1ec1u th\u1eddi gian v\u00e0 t\u00e0i nguy\u00ean.&#8221;<\/span><\/p>\n\n\n\n<h3 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"lanh-dao-doi-ngu-hieu-suat-cao\"><\/span><strong><span style=\"font-size: 18pt;\">L\u00e3nh \u0111\u1ea1o \u0111\u1ed9i ng\u0169 hi\u1ec7u su\u1ea5t cao<\/span><\/strong><span class=\"ez-toc-section-end\"><\/span><\/h3>\n\n\n\n<p class=\"wp-block-paragraph\"><span style=\"font-size: 12pt;\">\u0110\u1ed9i ng\u0169 l\u00e0 x\u01b0\u01a1ng s\u1ed1ng c\u1ee7a m\u1ecdi t\u1ed5 ch\u1ee9c. Ng\u01b0\u1eddi qu\u1ea3n l\u00fd c\u1ea5p trung \u0111\u00f3ng vai tr\u00f2 quan tr\u1ecdng trong vi\u1ec7c t\u1ea1o \u0111i\u1ec1u ki\u1ec7n cho vi\u1ec7c h\u00ecnh th\u00e0nh c\u00e1c nh\u00f3m l\u00e0m vi\u1ec7c c\u00f9ng nhau, gi\u1ea3i quy\u1ebft c\u00e1c v\u1ea5n \u0111\u1ec1 ch\u1ee9c n\u0103ng ch\u00e9o, t\u00ecm ki\u1ebfm hi\u1ec7u qu\u1ea3 v\u00e0 ph\u00e1t tri\u1ec3n \u0111\u1ed5i m\u1edbi \u0111\u1ec3 ph\u1ee5c v\u1ee5 kh\u00e1ch h\u00e0ng t\u1ed1t h\u01a1n. Tuy nhi\u00ean, \u0111\u1ed9i ng\u0169 xu\u1ea5t s\u1eafc kh\u00f4ng ch\u1ec9 \u0111\u01b0\u1ee3c t\u1ea1o ra m\u1ed9t c\u00e1ch t\u00ecnh c\u1edd m\u00e0 ng\u01b0\u1eddi qu\u1ea3n l\u00fd ph\u1ea3i nh\u1eadn th\u1ee9c \u0111\u01b0\u1ee3c vi\u1ec7c x\u00e2y d\u1ef1ng \u0111\u1ed9i ng\u0169 v\u00e0 t\u1ea1o \u0111i\u1ec1u ki\u1ec7n th\u00edch h\u1ee3p \u0111\u1ec3 h\u1ecd c\u00f3 th\u1ec3 ph\u00e1t tri\u1ec3n, \u0111i\u1ec1u n\u00e0y c\u00e0ng tr\u1edf n\u00ean quan tr\u1ecdng h\u01a1n trong m\u00f4i tr\u01b0\u1eddng l\u00e0m vi\u1ec7c t\u1eeb xa v\u00e0 kh\u00f4ng g\u1eb7p g\u1ee1 th\u01b0\u1eddng xuy\u00ean t\u1ea1i v\u0103n ph\u00f2ng.<\/span><\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><span style=\"font-size: 12pt;\">B\u1ea5t k\u1ef3 k\u1ebf ho\u1ea1ch ph\u00e1t tri\u1ec3n n\u00e0o cho ng\u01b0\u1eddi qu\u1ea3n l\u00fd c\u1ea5p trung c\u0169ng c\u1ea7n d\u00e0nh th\u1eddi gian \u0111\u1ec3 ph\u00e1t tri\u1ec3n ki\u1ebfn th\u1ee9c v\u00e0 k\u1ef9 n\u0103ng \u0111\u1ec3 l\u00e3nh \u0111\u1ea1o \u0111\u1ed9i ng\u0169 hi\u1ec7u su\u1ea5t cao. Nh\u01b0 Debra Kasowski \u0111\u00e3 n\u00f3i trong b\u00e0i vi\u1ebft c\u1ee7a c\u00f4 \u0111\u0103ng tr\u00ean Forbes: &#8220;Nh\u1eefng \u0111\u1ed9i ng\u0169 ho\u1ea1t \u0111\u1ed9ng hi\u1ec7u su\u1ea5t cao kh\u00f4ng t\u1ef1 nhi\u00ean h\u00ecnh th\u00e0nh, m\u00e0 \u0111\u01b0\u1ee3c l\u00e3nh \u0111\u1ea1o b\u1edfi nh\u1eefng ng\u01b0\u1eddi qu\u1ea3n l\u00fd t\u1eadn t\u1ee5y, t\u1eadn d\u1ee5ng t\u1ea5t c\u1ea3 nh\u1eefng k\u1ef9 n\u0103ng v\u00e0 kh\u1ea3 n\u0103ng c\u1ee7a h\u1ecd \u0111\u1ebfn m\u1ee9c t\u1ed1i \u0111a.&#8221;<\/span><\/p>\n\n\n\n<h3 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"giao-tiep\"><\/span><strong><span style=\"font-size: 18pt;\">Giao ti\u1ebfp<\/span><\/strong><span class=\"ez-toc-section-end\"><\/span><\/h3>\n\n\n\n<p class=\"wp-block-paragraph\"><span style=\"font-size: 12pt;\">M\u1ecdi k\u1ef9 n\u0103ng li\u1ec7t k\u00ea s\u1ebd kh\u00f4ng th\u1ec3 x\u1ea3y ra m\u00e0 kh\u00f4ng c\u00f3 s\u1ef1 giao ti\u1ebfp m\u1ea1nh m\u1ebd, truy\u1ec1n c\u1ea3m h\u1ee9ng v\u00e0 r\u00f5 r\u00e0ng. Nh\u00e0 qu\u1ea3n l\u00fd c\u1ea5p trung kh\u00f4ng th\u1ec3 h\u01b0\u1edbng d\u1eabn v\u00e0 ph\u00e1t tri\u1ec3n nh\u1eefng ng\u01b0\u1eddi kh\u00e1c, l\u00e3nh \u0111\u1ea1o nh\u00f3m, x\u00e2y d\u1ef1ng m\u1ed1i quan h\u1ec7, ho\u1eb7c qu\u1ea3n l\u00fd s\u1ef1 thay \u0111\u1ed5i m\u00e0 thi\u1ebfu y\u1ebfu t\u1ed1 n\u00e0y.&nbsp; L\u00e3nh \u0111\u1ea1o v\u00e0 giao ti\u1ebfp l\u00e0 m\u1ed9t. D\u00f9 t\u1ed5 ch\u1ee9c m\u1ed9t cu\u1ed9c h\u1ecdp nh\u00e2n vi\u00ean v\u1edbi nhi\u1ec1u ng\u01b0\u1eddi ho\u1eb7c m\u1ed9t cu\u1ed9c h\u1ecdp ch\u1ec9 v\u1edbi m\u1ed9t ng\u01b0\u1eddi, ph\u00e1t tri\u1ec3n v\u00e0 ho\u00e0n thi\u1ec7n k\u1ef9 n\u0103ng giao ti\u1ebfp hi\u1ec7u qu\u1ea3 l\u00e0 \u0111i\u1ec1u quan tr\u1ecdng \u0111\u1ec3 tr\u1edf th\u00e0nh m\u1ed9t ng\u01b0\u1eddi l\u00e3nh \u0111\u1ea1o th\u00e0nh c\u00f4ng.<\/span><\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><span style=\"font-size: 12pt;\">Giao ti\u1ebfp kh\u00f4ng ch\u1ec9 \u0111\u01a1n thu\u1ea7n l\u00e0 truy\u1ec1n \u0111\u1ea1t th\u00f4ng tin t\u1eeb ng\u01b0\u1eddi l\u00e3nh \u0111\u1ea1o c\u1ea5p cao \u0111\u1ebfn nh\u00e2n vi\u00ean v\u00e0 ng\u01b0\u1ee3c l\u1ea1i. Giao ti\u1ebfp hi\u1ec7u qu\u1ea3 l\u00e0m cho ng\u01b0\u1eddi nghe c\u1ea3m th\u1ea5y \u0111\u1ed9ng vi\u00ean, truy\u1ec1n c\u1ea3m h\u1ee9ng v\u00e0 s\u1eb5n s\u00e0ng h\u00e0nh \u0111\u1ed9ng. K\u1ef9 n\u0103ng nh\u01b0 l\u1eafng nghe ch\u1ee7 \u0111\u1ed9ng, k\u1ec3 chuy\u1ec7n, th\u1ef1c hi\u1ec7n cu\u1ed9c tr\u00f2 chuy\u1ec7n kh\u00f3 kh\u0103n, v\u00e0 tr\u00ecnh b\u00e0y th\u00f4ng tin n\u00ean \u0111\u01b0\u1ee3c coi tr\u1ecdng trong m\u1ecdi k\u1ebf ho\u1ea1ch ph\u00e1t tri\u1ec3n ng\u01b0\u1eddi qu\u1ea3n l\u00fd c\u1ea5p trung.<\/span><\/p>\n\n\n\n<h3 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"xay-dung-moi-quan-he\"><\/span><strong><span style=\"font-size: 18pt;\">X\u00e2y d\u1ef1ng m\u1ed1i quan h\u1ec7<\/span><\/strong><span class=\"ez-toc-section-end\"><\/span><\/h3>\n\n\n\n<p class=\"wp-block-paragraph\"><span style=\"font-size: 12pt;\">X\u00e2y d\u1ef1ng c\u00e1c m\u1ed1i quan h\u1ec7 m\u1ea1nh m\u1ebd d\u1ef1a tr\u00ean s\u1ef1 tin t\u01b0\u1edfng v\u00e0 giao ti\u1ebfp m\u1edf th\u1ef1c s\u1ef1 tr\u1edf n\u00ean quan tr\u1ecdng h\u01a1n bao gi\u1edd h\u1ebft Ng\u00e0y nay, ng\u01b0\u1eddi ta \u0111ang t\u00ecm ki\u1ebfm nh\u1eefng m\u1ed1i quan h\u1ec7 k\u1ebft n\u1ed1i, kh\u00f4ng ch\u1ec9 trong cu\u1ed9c s\u1ed1ng c\u00e1 nh\u00e2n m\u00e0 c\u00f2n trong m\u00f4i tr\u01b0\u1eddng chuy\u00ean nghi\u1ec7p. H\u1ecd mu\u1ed1n c\u1ea3m th\u1ea5y \u0111\u01b0\u1ee3c k\u1ebft n\u1ed1i v\u1edbi c\u1ea5p tr\u00ean, \u0111\u1ed3ng nghi\u1ec7p v\u00e0 t\u1ed5 ch\u1ee9c.<\/span><\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><span style=\"font-size: 12pt;\">Kh\u1ea3 n\u0103ng c\u1ee7a ng\u01b0\u1eddi qu\u1ea3n l\u00fd c\u1ea5p trung trong vi\u1ec7c truy\u1ec1n t\u1ea3i m\u1ee5c ti\u00eau, th\u1ec3 hi\u1ec7n s\u1ef1 c\u1ea3m th\u00f4ng, kh\u1ea3 n\u0103ng m\u1edf l\u00f2ng, gi\u1ea3i quy\u1ebft xung \u0111\u1ed9t v\u00e0 th\u1ec3 hi\u1ec7n s\u1ef1 khi\u00eam t\u1ed1n khi g\u1eb7p sai l\u1ea7m, l\u00e0 ch\u00eca kh\u00f3a \u0111\u1ec3 x\u00e2y d\u1ef1ng c\u00e1c m\u1ed1i quan h\u1ec7 tin c\u1eady v\u1edbi nh\u00e2n vi\u00ean. Trong th\u1ebf gi\u1edbi VUCA hi\u1ec7n nay, vi\u1ec7c ph\u00e1t tri\u1ec3n k\u1ef9 n\u0103ng t\u1eadp trung v\u00e0o con ng\u01b0\u1eddi cho ng\u01b0\u1eddi qu\u1ea3n l\u00fd c\u1ea5p trung l\u00e0 \u0111i\u1ec1u r\u1ea5t quan tr\u1ecdng.<\/span><\/p>\n\n\n\n<h3 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"kha-nang-phuc-hoi-va-linh-hoat\"><\/span><strong><span style=\"font-size: 18pt;\">Kh\u1ea3 n\u0103ng ph\u1ee5c h\u1ed3i v\u00e0 linh ho\u1ea1t<\/span><\/strong><span class=\"ez-toc-section-end\"><\/span><\/h3>\n\n\n\n<p class=\"wp-block-paragraph\"><span style=\"font-size: 12pt;\">Kh\u1ea3 n\u0103ng ph\u1ee5c h\u1ed3i sau nh\u1eefng tr\u1edf ng\u1ea1i, thay \u0111\u1ed5i nhanh ch\u00f3ng v\u00e0 th\u00edch \u1ee9ng khi c\u01a1 h\u1ed9i ho\u1eb7c th\u00e1ch th\u1ee9c n\u1ea3y sinh, l\u00e0 nh\u1eefng k\u1ef9 n\u0103ng m\u00e0 ng\u01b0\u1eddi qu\u1ea3n l\u00fd c\u1ea5p trung c\u1ea7n c\u00f3 \u0111\u1ec3 d\u1eabn d\u1eaft \u0111\u1ed9i ng\u0169 c\u1ee7a h\u1ecd. Th\u1ebf gi\u1edbi kinh doanh hi\u1ec7n nay \u0111ang thay \u0111\u1ed5i nhanh ch\u00f3ng, v\u00e0 nh\u1eefng ng\u01b0\u1eddi kh\u00f4ng \u0111\u1ec3 nh\u1eefng th\u00e1ch th\u1ee9c c\u1ea3n tr\u1edf m\u00ecnh, c\u00f3 kh\u1ea3 n\u0103ng gi\u1ea3i quy\u1ebft v\u1ea5n \u0111\u1ec1 trong t\u00ecnh h\u00ecnh ph\u1ee9c t\u1ea1p, ra quy\u1ebft \u0111\u1ecbnh nhanh ch\u00f3ng v\u00e0 hi\u1ec3u r\u1eb1ng s\u1ef1 thay \u0111\u1ed5i l\u00e0 c\u00e1ch duy nh\u1ea5t \u0111\u1ec3 duy tr\u00ec s\u1ef1 c\u1ea1nh tranh s\u1ebd l\u00e0 nh\u1eefng ng\u01b0\u1eddi th\u00e0nh c\u00f4ng.<\/span><\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><span style=\"font-size: 12pt;\">Tr\u1edf th\u00e0nh m\u1ed9t ng\u01b0\u1eddi l\u00e3nh \u0111\u1ea1o linh ho\u1ea1t v\u00e0 c\u00f3 kh\u1ea3 n\u0103ng ph\u1ee5c h\u1ed3i, \u0111\u1eb7c bi\u1ec7t trong th\u1eddi k\u1ef3 kh\u1ee7ng ho\u1ea3ng, c\u00f3 th\u1ec3 l\u00e0 s\u1ef1 kh\u00e1c bi\u1ec7t to l\u1edbn gi\u1eefa m\u1ed9t t\u1ed5 ch\u1ee9c v\u01b0\u1ee3t qua s\u00f3ng gi\u00f3 ho\u1eb7c ho\u00e0n to\u00e0n s\u1ee5p \u0111\u1ed5. Nh\u01b0 ch\u00fang ta \u0111\u00e3 ch\u1ee9ng ki\u1ebfn trong nh\u1eefng n\u0103m \u0111\u1ea1i d\u1ecbch qua, nh\u1eefng t\u1ed5 ch\u1ee9c v\u00e0 nh\u1eefng ng\u01b0\u1eddi l\u00e3nh \u0111\u1ea1o c\u00f3 kh\u1ea3 n\u0103ng \u0111\u01b0a ra quy\u1ebft \u0111\u1ecbnh nhanh ch\u00f3ng v\u00e0 ti\u1ebfp thu, th\u00edch nghi v\u1edbi nh\u1eefng th\u00e1ch th\u1ee9c m\u1edbi l\u00e0 nh\u1eefng ng\u01b0\u1eddi \u0111ang ti\u1ebfn xa h\u01a1n.<\/span><\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><span style=\"font-size: 12pt;\">\u0110\u1ec3 s\u1eb5n s\u00e0ng, t\u1ea5t c\u1ea3 ng\u01b0\u1eddi qu\u1ea3n l\u00fd c\u1ea5p trung n\u00ean theo \u0111u\u1ed5i vi\u1ec7c \u0111\u00e0o t\u1ea1o v\u1ec1 s\u1ef1 ph\u1ee5c h\u1ed3i, linh ho\u1ea1t, kh\u1ea3 n\u0103ng th\u00edch nghi v\u00e0 d\u1eabn d\u1eaft s\u1ef1 thay \u0111\u1ed5i. \u0110\u01b0\u1ee3c trang b\u1ecb v\u1edbi nh\u1eefng k\u1ef9 n\u0103ng n\u00e0y s\u1ebd \u0111\u1ea3m b\u1ea3o r\u1eb1ng h\u1ecd c\u00f3 kh\u1ea3 n\u0103ng ph\u1ee5c h\u1ed3i l\u1edbn h\u01a1n, th\u00edch nghi v\u00e0 d\u1eabn d\u1eaft \u0111\u1ed9i ng\u0169 c\u1ee7a h\u1ecd l\u00e0m \u0111i\u1ec1u t\u01b0\u01a1ng t\u1ef1 khi kh\u1ee7ng ho\u1ea3ng k\u1ebf ti\u1ebfp xu\u1ea5t hi\u1ec7n.<\/span><\/p>\n\n\n\n<h3 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"kha-nang-dieu-hanh-thuc-hien-chien-luoc\"><\/span><strong><span style=\"font-size: 18pt;\">Kh\u1ea3 n\u0103ng \u0111i\u1ec1u h\u00e0nh, th\u1ef1c hi\u1ec7n chi\u1ebfn l\u01b0\u1ee3c<\/span><\/strong><span class=\"ez-toc-section-end\"><\/span><\/h3>\n\n\n\n<p class=\"wp-block-paragraph\"><span style=\"font-size: 12pt;\">Vai tr\u00f2 c\u1ee7a qu\u1ea3n l\u00fd c\u1ea5p trung trong vi\u1ec7c th\u1ef1c hi\u1ec7n chi\u1ebfn l\u01b0\u1ee3c doanh nghi\u1ec7p tr\u00ean tuy\u1ebfn \u0111\u1ea7u l\u00e0 v\u00f4 c\u00f9ng quan tr\u1ecdng. Nh\u01b0 Simon Sinek &#8211; t\u00e1c gi\u1ea3 v\u00e0 di\u1ec5n gi\u1ea3 ng\u01b0\u1eddi M\u1ef9 &#8211; ch\u1ec9 ra, qu\u1ea3n l\u00fd c\u1ea5p trung ch\u00ednh l\u00e0 nh\u1eefng ng\u01b0\u1eddi l\u1ea5y chi\u1ebfn l\u01b0\u1ee3c theo h\u01b0\u1edbng d\u1eabn c\u1ee7a c\u1ea5p l\u00e3nh \u0111\u1ea1o c\u1ea5p cao v\u00e0 th\u1ef1c hi\u1ec7n n\u00f3 cho to\u00e0n b\u1ed9 t\u1eadp th\u1ec3. Tuy nhi\u00ean, n\u1ebfu chi\u1ebfn l\u01b0\u1ee3c g\u1eb7p kh\u00f3 kh\u0103n, kh\u1ea3 n\u0103ng th\u1ea5t b\u1ea1i s\u1ebd n\u1ea3y sinh t\u1ea1i m\u1ee9c qu\u1ea3n l\u00fd c\u1ea5p trung.<\/span><\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><span style=\"font-size: 12pt;\">Vai tr\u00f2 c\u1ee7a qu\u1ea3n l\u00fd c\u1ea5p trung y\u00eau c\u1ea7u h\u1ecd hi\u1ec3u v\u00e0 \u0111i\u1ec1u h\u00f2a h\u00e0nh \u0111\u1ed9ng v\u1edbi h\u01b0\u1edbng d\u1eabn chi\u1ebfn l\u01b0\u1ee3c, d\u1eabn d\u1eaft qu\u00e1 tr\u00ecnh thay \u0111\u1ed5i \u0111\u1ec3 \u0111\u1ea3m b\u1ea3o vi\u1ec7c th\u1ef1c hi\u1ec7n di\u1ec5n ra m\u1ed9t c\u00e1ch su\u00f4n s\u1ebb, thuy\u1ebft ph\u1ee5c t\u1ea5t c\u1ea3 nh\u00e2n vi\u00ean v\u1ec1 chi\u1ebfn l\u01b0\u1ee3c v\u00e0 l\u1ee3i \u00edch c\u1ee7a n\u00f3, v\u00e0 k\u1ebft n\u1ed1i v\u00f2ng l\u1eb7p th\u00f4ng tin t\u1eeb tuy\u1ebfn \u0111\u1ea7u \u0111\u1ebfn c\u1ea5p l\u00e3nh \u0111\u1ea1o c\u1ea5p cao. \u0110\u1ec3 th\u1ef1c hi\u1ec7n nh\u1eefng nhi\u1ec7m v\u1ee5 n\u00e0y, qu\u1ea3n l\u00fd c\u1ea5p trung c\u1ea7n ph\u1ea3i c\u00f3 ki\u1ebfn th\u1ee9c s\u00e2u r\u1ed9ng v\u1ec1 c\u00e1c kh\u00eda c\u1ea1nh ch\u1ee9c n\u0103ng trong doanh nghi\u1ec7p \u0111\u1ec3 c\u00f3 th\u1ec3 hi\u1ec3u r\u00f5 chi\u1ebfn l\u01b0\u1ee3c, c\u0169ng nh\u01b0 c\u1ea7n \u0111\u01b0\u1ee3c \u0111\u00e0o t\u1ea1o v\u1ec1 qu\u1ea3n l\u00fd thay \u0111\u1ed5i.<\/span><\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><span style=\"font-size: 12pt;\">Xem th\u00eam b\u00e0i vi\u1ebft: <span style=\"text-decoration: underline;\"><em><strong><a href=\"https:\/\/gemglobal.edu.vn\/en\/quan-ly-tien-do\/\">Kh\u00e1m Ph\u00e1 T\u1ea7m Quan Tr\u1ecdng c\u1ee7a Qu\u1ea3n L\u00fd Ti\u1ebfn \u0110\u1ed9 \u1ede Vai Tr\u00f2 Nh\u00e0 Qu\u1ea3n L\u00fd C\u1ea5p Trung<\/a><\/strong><\/em><\/span><\/span><\/p>\n\n\n\n<p class=\"has-text-align-right wp-block-paragraph\"><span style=\"font-size: 12pt;\"><em>Ngu\u1ed3n: GEM Global t\u1ed5ng h\u1ee3p v\u00e0 bi\u00ean so\u1ea1n.<\/em><\/span><\/p>","protected":false},"featured_media":3194,"template":"","chuyen-muc-tai-lieu":[23,25,26,27,28],"class_list":["post-3193","tai-lieu","type-tai-lieu","status-publish","has-post-thumbnail","hentry","chuyen-muc-tai-lieu-dao-tao-va-phat-trien","chuyen-muc-tai-lieu-ly-thuyet-quan-tri","chuyen-muc-tai-lieu-phat-trien-ky-nang-mem","chuyen-muc-tai-lieu-quan-ly-lanh-dao","chuyen-muc-tai-lieu-quan-tri-nhan-su"],"blocksy_meta":[],"_links":{"self":[{"href":"https:\/\/gemglobal.edu.vn\/en\/wp-json\/wp\/v2\/tai-lieu\/3193","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/gemglobal.edu.vn\/en\/wp-json\/wp\/v2\/tai-lieu"}],"about":[{"href":"https:\/\/gemglobal.edu.vn\/en\/wp-json\/wp\/v2\/types\/tai-lieu"}],"version-history":[{"count":0,"href":"https:\/\/gemglobal.edu.vn\/en\/wp-json\/wp\/v2\/tai-lieu\/3193\/revisions"}],"wp:attachment":[{"href":"https:\/\/gemglobal.edu.vn\/en\/wp-json\/wp\/v2\/media?parent=3193"}],"wp:term":[{"taxonomy":"chuyen-muc-tai-lieu","embeddable":true,"href":"https:\/\/gemglobal.edu.vn\/en\/wp-json\/wp\/v2\/chuyen-muc-tai-lieu?post=3193"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}