{"id":2575,"date":"2023-06-26T07:33:47","date_gmt":"2023-06-26T07:33:47","guid":{"rendered":"https:\/\/gemglobal.edu.vn\/?post_type=tai-lieu&#038;p=2575"},"modified":"2023-11-14T06:30:16","modified_gmt":"2023-11-14T06:30:16","slug":"3-ban-bao-cao-quan-trong-ma-cac-nha-quan-ly-cap-trung-can-quan-tam","status":"publish","type":"tai-lieu","link":"https:\/\/gemglobal.edu.vn\/en\/tai-lieu\/3-ban-bao-cao-quan-trong-ma-cac-nha-quan-ly-cap-trung-can-quan-tam\/","title":{"rendered":"3 B\u1ea3n B\u00e1o C\u00e1o Quan Tr\u1ecdng M\u00e0 C\u00e1c Nh\u00e0 Qu\u1ea3n L\u00fd C\u1ea5p Trung C\u1ea7n Quan T\u00e2m"},"content":{"rendered":"<p class=\"wp-block-paragraph\"><em><span style=\"font-size: 14pt;\">Trong vai tr\u00f2 c\u1ee7a m\u1ed9t nh\u00e0 qu\u1ea3n l\u00fd c\u1ea5p trung, vi\u1ec7c theo d\u00f5i v\u00e0 \u0111\u00e1nh gi\u00e1 hi\u1ec7u su\u1ea5t c\u1ee7a nh\u00e2n vi\u00ean l\u00e0 m\u1ed9t nhi\u1ec7m v\u1ee5 quan tr\u1ecdng \u0111\u1ec3 \u0111\u1ea3m b\u1ea3o s\u1ef1 ph\u00e1t tri\u1ec3n v\u00e0 th\u00e0nh c\u00f4ng c\u1ee7a t\u1ed5 ch\u1ee9c.<\/span><\/em><\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><em><span style=\"font-size: 14pt;\">\u0110\u1ec3 th\u1ef1c hi\u1ec7n c\u00f4ng vi\u1ec7c n\u00e0y m\u1ed9t c\u00e1ch hi\u1ec7u qu\u1ea3, c\u00f3 3 b\u1ea3n b\u00e1o c\u00e1o quan tr\u1ecdng m\u00e0 c\u00e1c nh\u00e0 qu\u1ea3n l\u00fd c\u1ea5p trung c\u1ea7n quan t\u00e2m. Nh\u1eefng b\u00e1o c\u00e1o n\u00e0y s\u1ebd gi\u00fap cung c\u1ea5p th\u00f4ng tin chi ti\u1ebft v\u1ec1 ti\u1ebfn \u0111\u1ed9 l\u00e0m vi\u1ec7c c\u1ee7a nh\u00e2n vi\u00ean, \u0111\u00e1nh gi\u00e1 \u0111\u1ea1t \u0111\u01b0\u1ee3c m\u1ee5c ti\u00eau v\u00e0 ph\u00e1t hi\u1ec7n c\u00e1c v\u1ea5n \u0111\u1ec1 c\u1ea7n \u0111\u01b0\u1ee3c gi\u1ea3i quy\u1ebft.<\/span><\/em><\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><em><span style=\"font-size: 14pt;\">H\u00e3y c\u00f9ng <strong><a href=\"https:\/\/www.facebook.com\/GEMGlobalVN\" target=\"_blank\" rel=\"noopener\">GEM Global<\/a><\/strong> t\u00ecm hi\u1ec3u chi ti\u1ebft v\u1ec1 3 b\u1ea3n c\u00e1o c\u00e1o n\u00e0y th\u00f4ng qua b\u00e0i vi\u1ebft sau \u0111\u00e2y.<\/span><\/em><\/p>\n\n\n\n<div id=\"ez-toc-container\" class=\"ez-toc-v2_0_76 ez-toc-wrap-left counter-hierarchy ez-toc-counter ez-toc-grey ez-toc-container-direction\">\n<label for=\"ez-toc-cssicon-toggle-item-6abdcaae0b2cb\" class=\"ez-toc-cssicon-toggle-label\"><p class=\"ez-toc-title\" style=\"cursor:inherit\">M\u1ee5c l\u1ee5c<\/p>\n<span class=\"ez-toc-cssicon\"><span class=\"eztoc-hide\" style=\"display:none;\">Toggle<\/span><span class=\"ez-toc-icon-toggle-span\"><svg style=\"fill: #004f61;color:#004f61\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" class=\"list-377408\" width=\"20px\" height=\"20px\" viewbox=\"0 0 24 24\" fill=\"none\"><path d=\"M6 6H4v2h2V6zm14 0H8v2h12V6zM4 11h2v2H4v-2zm16 0H8v2h12v-2zM4 16h2v2H4v-2zm16 0H8v2h12v-2z\" fill=\"currentColor\"><\/path><\/svg><svg style=\"fill: #004f61;color:#004f61\" class=\"arrow-unsorted-368013\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"10px\" height=\"10px\" viewbox=\"0 0 24 24\" version=\"1.2\" baseprofile=\"tiny\"><path d=\"M18.2 9.3l-6.2-6.3-6.2 6.3c-.2.2-.3.4-.3.7s.1.5.3.7c.2.2.4.3.7.3h11c.3 0 .5-.1.7-.3.2-.2.3-.5.3-.7s-.1-.5-.3-.7zM5.8 14.7l6.2 6.3 6.2-6.3c.2-.2.3-.5.3-.7s-.1-.5-.3-.7c-.2-.2-.4-.3-.7-.3h-11c-.3 0-.5.1-.7.3-.2.2-.3.5-.3.7s.1.5.3.7z\"\/><\/svg><\/span><\/span><\/label><input type=\"checkbox\" style='display:none' id=\"ez-toc-cssicon-toggle-item-6abdcaae0b2cb\"  \/><nav><ul class='ez-toc-list ez-toc-list-level-1' ><li class='ez-toc-page-1 ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-1\" href=\"https:\/\/gemglobal.edu.vn\/en\/tai-lieu\/3-ban-bao-cao-quan-trong-ma-cac-nha-quan-ly-cap-trung-can-quan-tam\/#bao-cao-tap-trung-the-focus-report\" >B\u00e1o c\u00e1o T\u1eadp trung (The Focus Report)<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-2\" href=\"https:\/\/gemglobal.edu.vn\/en\/tai-lieu\/3-ban-bao-cao-quan-trong-ma-cac-nha-quan-ly-cap-trung-can-quan-tam\/#bao-cao-phan-hoi-the-feedback-report\" >B\u00e1o c\u00e1o Ph\u1ea3n h\u1ed3i (The Feedback Report)<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-3\" href=\"https:\/\/gemglobal.edu.vn\/en\/tai-lieu\/3-ban-bao-cao-quan-trong-ma-cac-nha-quan-ly-cap-trung-can-quan-tam\/#bao-cao-quan-ly-the-management-report\" >B\u00e1o c\u00e1o Qu\u1ea3n l\u00fd (The Management Report)<\/a><\/li><\/ul><\/nav><\/div>\n<h3 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"bao-cao-tap-trung-the-focus-report\"><\/span><strong><span style=\"font-size: 18pt;\">B\u00e1o c\u00e1o T\u1eadp trung (The Focus Report)<\/span><\/strong><span class=\"ez-toc-section-end\"><\/span><\/h3>\n\n\n\n<p class=\"wp-block-paragraph\"><span style=\"font-size: 14pt;\">B\u00e1o c\u00e1o T\u1eadp trung th\u1ec3 hi\u1ec7n hi\u1ec7u su\u1ea5t c\u1ee7a nh\u00e2n vi\u00ean li\u00ean quan \u0111\u1ebfn t\u00ecnh tr\u1ea1ng th\u1ef1c t\u1ebf c\u1ee7a t\u1eebng ch\u1ec9 s\u1ed1 quy tr\u00ecnh m\u00e0 h\u1ecd \u0111\u01b0\u1ee3c giao. &#8220;T\u00ecnh tr\u1ea1ng&#8221; c\u1ee7a c\u00e1c ch\u1ec9 s\u1ed1 l\u00e0 con s\u1ed1 th\u1ec3 hi\u1ec7n k\u1ebft qu\u1ea3 c\u1ee7a ch\u1ec9 s\u1ed1 trong k\u1ef3 b\u00e1o c\u00e1o tr\u01b0\u1edbc \u0111\u00f3. V\u00ed d\u1ee5, n\u1ebfu ch\u1ec9 s\u1ed1 tr\u00ean b\u1ea3ng scorecard l\u00e0 &#8220;t\u1ef7 l\u1ec7 tr\u1ea3 h\u00e0ng c\u1ee7a kh\u00e1ch h\u00e0ng&#8221; v\u00e0 t\u1ef7 l\u1ec7 tr\u1ea3 h\u00e0ng trong th\u00e1ng 4 l\u00e0 3%, th\u00ec trong B\u00e1o c\u00e1o T\u1eadp trung th\u00e1ng 5, c\u1ed9t &#8220;t\u00ecnh tr\u1ea1ng&#8221; s\u1ebd hi\u1ec3n th\u1ecb hi\u1ec7u su\u1ea5t c\u1ee7a nh\u00e2n vi\u00ean l\u00e0 3%. \u0110i\u1ec1u n\u00e0y gi\u00fap b\u1ea1n bi\u1ebft \u0111\u01b0\u1ee3c hi\u1ec7u su\u1ea5t l\u00e0m vi\u1ec7c c\u1ee7a nh\u00e2n vi\u00ean \u0111ang nh\u01b0 th\u1ebf n\u00e0o, t\u1eeb \u0111\u00f3 b\u1ea1n c\u00f3 th\u1ec3 h\u1ed7 tr\u1ee3 h\u1ecd \u0111\u1ec3 c\u1ea3i thi\u1ec7n ch\u1ec9 s\u1ed1 \u0111\u00f3.<\/span><\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><span style=\"font-size: 14pt;\">Khi xem x\u00e9t t\u00ecnh tr\u1ea1ng, b\u1ea1n c\u0169ng c\u00f3 th\u1ec3 \u0111\u00e1nh gi\u00e1 d\u1ef1a tr\u00ean c\u00e1c ti\u00eau ch\u00ed \u0111\u01b0\u1ee3c th\u1ed1ng nh\u1ea5t t\u1eeb tr\u01b0\u1edbc, v\u00e0 c\u00f3 th\u1ec3 x\u00e1c \u0111\u1ecbnh xem l\u00e0 &#8220;t\u1ed1t&#8221; hay &#8220;k\u00e9m&#8221;. B\u1ea1n c\u00f3 th\u1ec3 s\u1eed d\u1ee5ng m\u1ee5c ti\u00eau \u0111\u1ec3 thi\u1ebft l\u1eadp c\u00e1c ti\u00eau ch\u00ed \u0111\u00f3. V\u00ed d\u1ee5, \u0111\u1ed1i v\u1edbi m\u1ed7i y\u1ebfu t\u1ed1 quan tr\u1ecdng tr\u00ean b\u1ea3ng scorecard, b\u1ea1n c\u00f3 th\u1ec3 \u0111\u1eb7t ba m\u1ee9c m\u1ee5c ti\u00eau: t\u1ed1i thi\u1ec3u, \u0111\u1ea1t y\u00eau c\u1ea7u v\u00e0 xu\u1ea5t s\u1eafc. M\u1ee9c m\u1ee5c ti\u00eau t\u1ed1i thi\u1ec3u l\u00e0 m\u1ee9c cu\u1ed1i c\u00f9ng, n\u1ebfu hi\u1ec7u su\u1ea5t kh\u00f4ng \u0111\u1ea1t th\u00ec kh\u00f4ng \u0111\u01b0\u1ee3c ch\u1ea5p nh\u1eadn. M\u1ee9c m\u1ee5c ti\u00eau \u0111\u1ea1t y\u00eau c\u1ea7u l\u00e0 m\u1ee9c m\u00e0 khi \u0111\u1ea1t \u0111\u01b0\u1ee3c b\u1ea1n s\u1ebd c\u1ea3m th\u1ea5y h\u00e0i l\u00f2ng v\u1edbi hi\u1ec7u su\u1ea5t c\u1ee7a nh\u00e2n vi\u00ean, v\u00e0 m\u1ee9c m\u1ee5c ti\u00eau xu\u1ea5t s\u1eafc l\u00e0 m\u1ee9c cao nh\u1ea5t, \u0111\u1ea1t \u0111\u1ebfn \u0111\u1ed9 xu\u1ea5t s\u1eafc.<\/span><\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><span style=\"font-size: 14pt;\">\u0110\u1ed1i v\u1edbi m\u1ed9t s\u1ed1 y\u1ebfu t\u1ed1, v\u00ed d\u1ee5 nh\u01b0 &#8220;s\u1ed1 l\u01b0\u1ee3ng \u0111\u01a1n v\u1ecb s\u1ea3n xu\u1ea5t&#8221; th\u00ec c\u00e0ng cao c\u00e0ng t\u1ed1t. Tuy nhi\u00ean, \u0111\u1ed1i v\u1edbi nh\u1eefng y\u1ebfu t\u1ed1 kh\u00e1c nh\u01b0 &#8220;t\u1ef7 l\u1ec7 ph\u1ebf li\u1ec7u&#8221; th\u00ec c\u00e0ng th\u1ea5p c\u00e0ng t\u1ed1t. \u0110\u00e2y l\u00e0 l\u00fd do t\u1ea1i sao b\u1ea1n c\u1ea7n thi\u1ebft l\u1eadp &#8220;M\u1ee5c ti\u00eau T\u1ed1i thi\u1ec3u ho\u1eb7c T\u1ed1i \u0111a.&#8221; Nh\u1edd \u0111\u00f3, b\u1ea1n c\u00f3 th\u1ec3 x\u00e1c \u0111\u1ecbnh hi\u1ec7u su\u1ea5t ch\u1ea5p nh\u1eadn \u0111\u01b0\u1ee3c l\u00e0 bao nhi\u00eau v\u00e0 ph\u00f9 h\u1ee3p v\u1edbi t\u1eebng lo\u1ea1i y\u1ebfu t\u1ed1. V\u1edbi c\u00e1c ti\u00eau ch\u00ed n\u00e0y, b\u1ea1n c\u00f3 th\u1ec3 x\u00e1c \u0111\u1ecbnh ba t\u00ecnh hu\u1ed1ng kh\u00e1c nhau:<\/span><\/p>\n\n\n\n<ol class=\"wp-block-list\">\n<li><strong><em><span style=\"font-size: 14pt;\">Hi\u1ec7u su\u1ea5t xu\u1ea5t s\u1eafc khi ch\u1ec9 s\u1ed1 \u201ct\u00ecnh tr\u1ea1ng\u201d v\u01b0\u1ee3t qua m\u1ee5c ti\u00eau xu\u1ea5t s\u1eafc.<\/span><\/em><\/strong><\/li>\n\n\n\n<li><strong><em><span style=\"font-size: 14pt;\">Hi\u1ec7u su\u1ea5t t\u1ed1t khi ch\u1ec9 s\u1ed1 \u201ct\u00ecnh tr\u1ea1ng\u201d v\u01b0\u1ee3t qua m\u1ee5c ti\u00eau \u0111\u1ea1t y\u00eau c\u1ea7u.<\/span><\/em><\/strong><\/li>\n\n\n\n<li><strong><em><span style=\"font-size: 14pt;\">Hi\u1ec7u su\u1ea5t k\u00e9m khi ch\u1ec9 s\u1ed1 \u201ct\u00ecnh tr\u1ea1ng\u201d th\u1ea5p h\u01a1n m\u1ee5c ti\u00eau t\u1ed1i thi\u1ec3u.<\/span><\/em><\/strong><\/li>\n<\/ol>\n\n\n\n<p class=\"wp-block-paragraph\"><span style=\"font-size: 14pt;\">B\u00ean c\u1ea1nh &#8220;t\u00ecnh tr\u1ea1ng&#8221; v\u00e0 &#8220;m\u1ee5c ti\u00eau,&#8221; m\u1ed9t th\u00f4ng tin quan tr\u1ecdng kh\u00e1c l\u00e0 &#8220;xu h\u01b0\u1edbng.&#8221; Xu h\u01b0\u1edbng cho bi\u1ebft li\u1ec7u hi\u1ec7u su\u1ea5t c\u1ee7a nh\u00e2n vi\u00ean \u0111ang ti\u1ebfn b\u1ed9 hay \u0111ang t\u1ee5t d\u1ed1c. V\u00ed d\u1ee5, hi\u1ec7u su\u1ea5t c\u1ee7a h\u1ecd trong th\u00e1ng tr\u01b0\u1edbc c\u00f3 th\u1ec3 th\u1ea5p h\u01a1n m\u1ee9c t\u1ed1i thi\u1ec3u, nh\u01b0ng xu h\u01b0\u1edbng trong n\u0103m th\u00e1ng g\u1ea7n \u0111\u00e2y c\u00f3 bi\u1ec3u hi\u1ec7n t\u00edch c\u1ef1c. Ng\u01b0\u1ee3c l\u1ea1i, hi\u1ec7u su\u1ea5t c\u1ee7a h\u1ecd trong th\u00e1ng tr\u01b0\u1edbc c\u00f3 th\u1ec3 t\u1ed1t h\u01a1n m\u1ee9c \u0111\u1ea1t y\u00eau c\u1ea7u, nh\u01b0ng xu h\u01b0\u1edbng c\u00f3 th\u1ec3 l\u00e0 ti\u00eau c\u1ef1c. \u0110i\u1ec1u n\u00e0y cung c\u1ea5p th\u00f4ng tin h\u1eefu \u00edch \u0111\u1ec3 \u0111\u00e1nh gi\u00e1 s\u1ef1 ph\u00e1t tri\u1ec3n v\u00e0 ti\u1ebfn b\u1ed9 c\u1ee7a nh\u00e2n vi\u00ean.<\/span><\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><span style=\"font-size: 14pt;\">Vi\u1ec7c \u0111i\u1ec1n th\u00f4ng tin v\u00e0o B\u00e1o c\u00e1o T\u1eadp trung cho nh\u00e2n vi\u00ean c\u1ee7a b\u1ea1n l\u00e0 m\u1ed9t c\u00f4ng vi\u1ec7c h\u1eefu \u00edch. N\u00f3 gi\u00fap b\u1ea1n suy ngh\u0129 s\u00e2u h\u01a1n v\u1ec1 nh\u1eefng nhi\u1ec7m v\u1ee5 m\u00e0 b\u1ea1n \u0111\u00e3 giao cho h\u1ecd, c\u00f4ng th\u1ee9c \u0111\u1ecbnh ngh\u0129a ch\u00fang, d\u1eef li\u1ec7u \u0111\u01b0\u1ee3c s\u1eed d\u1ee5ng \u0111\u1ec3 ph\u00e2n t\u00edch v\u00e0 nh\u1eefng h\u00e0nh \u0111\u1ed9ng h\u1ecd c\u1ea7n ph\u1ea3i th\u1ef1c hi\u1ec7n \u0111\u1ec3 c\u1ea3i thi\u1ec7n c\u00f4ng vi\u1ec7c.<\/span><\/p>\n\n\n\n<figure class=\"wp-block-image\"><img decoding=\"async\" src=\"http:\/\/gemglobal.local\/wp-content\/uploads\/2023\/11\/2_3-7.png\" alt=\"\" class=\"wp-image-2577\"\/><\/figure>\n\n\n\n<h3 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"bao-cao-phan-hoi-the-feedback-report\"><\/span><strong><span style=\"font-size: 18pt;\">B\u00e1o c\u00e1o Ph\u1ea3n h\u1ed3i (The Feedback Report)<\/span><\/strong><span class=\"ez-toc-section-end\"><\/span><\/h3>\n\n\n\n<p class=\"wp-block-paragraph\"><span style=\"font-size: 14pt;\">B\u00e1o c\u00e1o th\u1ee9 hai \u0111\u01b0\u1ee3c g\u1ecdi l\u00e0 B\u00e1o c\u00e1o Ph\u1ea3n h\u1ed3i, t\u1ed5ng k\u1ebft nh\u1eefng &#8220;tin t\u1ed1t&#8221; v\u00e0 &#8220;tin x\u1ea5u&#8221; d\u1ef1a tr\u00ean tr\u1ea1ng th\u00e1i c\u1ee7a c\u00e1c ch\u1ec9 s\u1ed1 c\u1ee7a nh\u00e2n vi\u00ean. N\u00f3 nh\u00ecn nh\u1eadn c\u00e1c y\u1ebfu t\u1ed1 n\u1eb1m d\u01b0\u1edbi m\u1ee9c t\u1ed1i thi\u1ec3u v\u00e0 nh\u1eefng y\u1ebfu t\u1ed1 v\u01b0\u1ee3t qua m\u1ee9c \u0111\u1ea1t y\u00eau c\u1ea7u. C\u00e1c y\u1ebfu t\u1ed1 n\u1eb1m gi\u1eefa hai m\u1ee9c \u0111\u01b0\u1ee3c xem l\u00e0 trong ph\u1ea1m vi ch\u1ea5p nh\u1eadn.<\/span><\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><span style=\"font-size: 14pt;\">B\u00e1o c\u00e1o Ph\u1ea3n h\u1ed3i c\u0169ng cho th\u1ea5y s\u1ed1 l\u1ea7n trong m\u1ed9t chu\u1ed7i th\u1eddi gian m\u00e0 c\u00e1c ch\u1ec9 s\u1ed1 \u0111\u00e3 v\u01b0\u1ee3t qu\u00e1 m\u1ee9c \u0111\u1ea1t y\u00eau c\u1ea7u ho\u1eb7c d\u01b0\u1edbi m\u1ee9c t\u1ed1i \u0111a\/t\u1ed1i thi\u1ec3u. M\u1ed9t c\u00e1i nh\u00ecn t\u1ed5ng quan, b\u1ea1n c\u00f3 th\u1ec3 th\u1ea5y th\u00f4ng tin ph\u1ea3n h\u1ed3i v\u1ec1 hi\u1ec7u su\u1ea5t c\u1ee7a nh\u00e2n vi\u00ean. H\u00e3y th\u1eed t\u1ea1o b\u00e1o c\u00e1o ph\u1ea3n h\u1ed3i cho m\u1ed7i nh\u00e2n vi\u00ean, xem x\u00e9t t\u1eebng y\u1ebfu t\u1ed1 trong b\u00e1o c\u00e1o t\u1eadp trung c\u1ee7a h\u1ecd v\u00e0 so s\u00e1nh tr\u1ea1ng th\u00e1i v\u1edbi m\u1ee5c ti\u00eau m\u00e0 b\u1ea1n \u0111\u00e3 \u0111\u1eb7t ra, ghi ch\u00fa xem li\u1ec7u n\u00f3 t\u1ed1t h\u01a1n m\u1ee9c \u0111\u1ea1t y\u00eau c\u1ea7u hay d\u01b0\u1edbi m\u1ee9c t\u1ed1i \u0111a\/t\u1ed1i thi\u1ec3u. B\u1ea1n c\u0169ng n\u00ean ghi ch\u00fa v\u1ec1 s\u1ed1 l\u1ea7n li\u00ean ti\u1ebfp m\u00e0 y\u1ebfu t\u1ed1 n\u00e0y \u0111\u00e3 v\u01b0\u1ee3t qu\u00e1 m\u1ee9c \u0111\u1ea1t y\u00eau c\u1ea7u ho\u1eb7c d\u01b0\u1edbi m\u1ee9c t\u1ed1i \u0111a\/t\u1ed1i thi\u1ec3u.<\/span><\/p>\n\n\n\n<figure class=\"wp-block-image\"><img decoding=\"async\" src=\"http:\/\/gemglobal.local\/wp-content\/uploads\/2023\/11\/1_2-8.png\" alt=\"\" class=\"wp-image-2576\"\/><\/figure>\n\n\n\n<h3 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"bao-cao-quan-ly-the-management-report\"><\/span><strong><span style=\"font-size: 18pt;\">B\u00e1o c\u00e1o Qu\u1ea3n l\u00fd (The Management Report)<\/span><\/strong><span class=\"ez-toc-section-end\"><\/span><\/h3>\n\n\n\n<p class=\"wp-block-paragraph\"><span style=\"font-size: 14pt;\">L\u00e0 m\u1ed9t nh\u00e0 qu\u1ea3n l\u00fd c\u1ea5p trung, b\u1ea1n c\u1ea7n n\u1eafm b\u1eaft th\u1ef1c t\u1ebf v\u1ec1 t\u00ecnh h\u00ecnh hi\u1ec7n t\u1ea1i \u0111ang di\u1ec5n ra trong t\u1ed5 ch\u1ee9c c\u1ee7a b\u1ea1n, t\u1eeb c\u1ea5p d\u01b0\u1edbi l\u00ean v\u00e0 t\u1eeb c\u1ea5p tr\u00ean xu\u1ed1ng. Tuy nhi\u00ean, nghi\u00ean c\u1ee9u t\u1eebng B\u00e1o c\u00e1o T\u1eadp trung c\u1ee7a nh\u00e2n vi\u00ean tr\u1ef1c ti\u1ebfp v\u00e0 gi\u00e1n ti\u1ebfp d\u01b0\u1edbi quy\u1ec1n qu\u1ea3n l\u00fd c\u1ee7a b\u1ea1n c\u00f3 th\u1ec3 t\u1ed1n nhi\u1ec1u th\u1eddi gian v\u00e0 kh\u00f4ng hi\u1ec7u qu\u1ea3.<\/span><\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><span style=\"font-size: 14pt;\">\u0110\u1ec3 cung c\u1ea5p th\u00f4ng tin v\u1ec1 hi\u1ec7u su\u1ea5t m\u1ed9t c\u00e1ch ti\u1ec7n l\u1ee3i h\u01a1n, B\u00e1o c\u00e1o Qu\u1ea3n l\u00fd s\u1ebd cho b\u1ea1n c\u00e1i nh\u00ecn t\u1ed5ng quan nhanh ch\u00f3ng v\u1ec1 nh\u1eefng \u0111i\u1ec3m n\u1ed5i b\u1eadt t\u1eeb c\u00e1c B\u00e1o c\u00e1o Ph\u1ea3n h\u1ed3i c\u1ee7a t\u1ea5t c\u1ea3 nh\u00e2n vi\u00ean trong t\u1ed5 ch\u1ee9c c\u1ee7a b\u1ea1n, bao g\u1ed3m c\u1ea3 nh\u1eefng ng\u01b0\u1eddi tr\u1ef1c ti\u1ebfp v\u00e0 gi\u00e1n ti\u1ebfp d\u01b0\u1edbi quy\u1ec1n qu\u1ea3n l\u00fd c\u1ee7a b\u1ea1n.<\/span><\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><span style=\"font-size: 14pt;\">Ph\u01b0\u01a1ng ph\u00e1p n\u00e0y \u0111\u01b0\u1ee3c g\u1ecdi l\u00e0 &#8220;qu\u1ea3n l\u00fd theo ngo\u1ea1i l\u1ec7.&#8221; \u0110i\u1ec1u n\u00e0y c\u00f3 ngh\u0129a l\u00e0 nh\u1eefng ng\u01b0\u1eddi l\u00e0m vi\u1ec7c trong ph\u1ea1m vi ch\u1ea5p nh\u1eadn s\u1ebd kh\u00f4ng xu\u1ea5t hi\u1ec7n trong b\u00e1o c\u00e1o n\u00e0y &#8211; do h\u1ecd \u0111ang l\u00e0m vi\u1ec7c \u0111\u1ea1t y\u00eau c\u1ea7u v\u00e0 hi\u1ec7n t\u1ea1i, b\u1ea1n \u00edt c\u00f3 nhu c\u1ea7u ph\u1ea3i xem x\u00e9t hi\u1ec7u su\u1ea5t c\u00e1 nh\u00e2n c\u1ee7a h\u1ecd. Tuy nhi\u00ean, nh\u1eefng ng\u01b0\u1eddi xu\u1ea5t s\u1eafc c\u0169ng nh\u01b0 nh\u1eefng ng\u01b0\u1eddi \u0111ang g\u1eb7p kh\u00f3 kh\u0103n s\u1ebd xu\u1ea5t hi\u1ec7n trong b\u00e1o c\u00e1o n\u00e0y. B\u1ea1n \u0111ang t\u00ecm ki\u1ebfm nh\u1eefng tr\u01b0\u1eddng h\u1ee3p ngo\u1ea1i l\u1ec7 \u1edf c\u1ea3 hai \u0111\u1ea7u c\u1ee7a gi\u1edbi h\u1ea1n hi\u1ec7u su\u1ea5t trong b\u00e1o c\u00e1o n\u00e0y. \u0110\u01b0\u01a1ng nhi\u00ean, vi\u1ec7c b\u00e1o c\u00e1o t\u1ea5t c\u1ea3 c\u00e1c tr\u01b0\u1eddng h\u1ee3p ngo\u1ea1i l\u1ec7 trong B\u00e1o c\u00e1o Qu\u1ea3n l\u00fd s\u1ebd l\u00e0m cho b\u00e1o c\u00e1o n\u00e0y qu\u00e1 t\u1ea3i v\u00e0 l\u00e0m gi\u1ea3m t\u00ednh hi\u1ec7u qu\u1ea3 c\u1ee7a n\u00f3. Do \u0111\u00f3, h\u1ec7 th\u1ed1ng b\u00e1o c\u00e1o \u0111\u01b0\u1ee3c t\u00edch h\u1ee3p s\u1ebd x\u00e1c \u0111\u1ecbnh nh\u1eefng tr\u01b0\u1eddng h\u1ee3p ngo\u1ea1i l\u1ec7 n\u00e0o \u0111\u01b0\u1ee3c b\u00e1o c\u00e1o l\u00ean c\u1ea5p qu\u1ea3n l\u00fd cao h\u01a1n.<\/span><\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><span style=\"font-size: 14pt;\">D\u1ef1a tr\u00ean nguy\u00ean t\u1eafc leo thang (escalation rule), c\u00e1c tr\u01b0\u1eddng h\u1ee3p ch\u1ec9 s\u1ed1 theo h\u01b0\u1edbng ngo\u1ea1i l\u1ec7 t\u00edch c\u1ef1c v\u00e0 ti\u00eau c\u1ef1c s\u1ebd \u0111\u01b0\u1ee3c th\u1ec3 hi\u1ec7n tr\u00ean b\u1ea3n b\u00e1o c\u00e1o khi ch\u00fang t\u00e1i di\u1ec5n. M\u1ed9t quy t\u1eafc \u0111\u01b0\u1ee3c \u0111\u1ec1 xu\u1ea5t r\u1eb1ng c\u1ea7n c\u00f3 hai tr\u01b0\u1eddng h\u1ee3p ngo\u1ea1i l\u1ec7 li\u00ean ti\u1ebfp ho\u1eb7c nhi\u1ec1u h\u01a1n, k\u00e9m h\u01a1n m\u1ee9c t\u1ed1i \u0111a\/t\u1ed1i thi\u1ec3u ho\u1eb7c v\u01b0\u1ee3t qua m\u1ee9c c\u00f3 th\u1ec3 ch\u1ea5p nh\u1eadn, th\u00ec v\u1ea5n \u0111\u1ec1 s\u1ebd \u0111\u01b0\u1ee3c g\u1eedi l\u00ean c\u1ea5p cao h\u01a1n \u0111\u1ec3 gi\u1ea3i quy\u1ebft. Tuy nhi\u00ean, t\u1ed1c \u0111\u1ed9 t\u0103ng ti\u1ebfn l\u00ean c\u1ea5p cao h\u01a1n s\u1ebd ph\u1ee5 thu\u1ed9c v\u00e0o m\u1ee9c \u0111\u1ed9 quan tr\u1ecdng c\u1ee7a v\u1ea5n \u0111\u1ec1 \u0111\u00f3. M\u1ed9t s\u1ed1 v\u1ea5n \u0111\u1ec1 c\u00f3 th\u1ec3 \u0111\u01b0\u1ee3c g\u1eedi l\u00ean l\u00ean c\u1ea5p cao nhanh h\u01a1n n\u1ebfu x\u1ea3y ra ba tr\u01b0\u1eddng h\u1ee3p ngo\u1ea1i l\u1ec7 li\u00ean ti\u1ebfp, trong khi m\u1ed9t s\u1ed1 kh\u00e1c c\u00f3 th\u1ec3 \u0111\u01b0\u1ee3c g\u1eedi l\u00ean ch\u1eadm h\u01a1n.<\/span><\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><span style=\"font-size: 14pt;\">L\u00fd do \u0111\u1eb1ng sau nguy\u00ean t\u1eafc leo thang l\u00e0, v\u00ed d\u1ee5, m\u1ed9t ng\u01b0\u1eddi qu\u1ea3n l\u00fd n\u1ebfu g\u1eb7p ph\u1ea3i v\u1ea5n \u0111\u1ec1 n\u00e0o \u0111\u00f3 s\u1ebd c\u00f3 th\u1ec3 c\u1ea7n m\u1ed9t kho\u1ea3ng th\u1eddi gian ng\u1eafn \u0111\u1ec3 t\u00ecm ra c\u00e1ch kh\u1eafc ph\u1ee5c. N\u1ebfu h\u1ecd kh\u00f4ng l\u00e0m \u0111\u01b0\u1ee3c, v\u1ea5n \u0111\u1ec1 n\u00e0y s\u1ebd \u0111\u01b0\u1ee3c b\u00e1o c\u00e1o l\u00ean c\u1ea5p tr\u00ean. Ng\u01b0\u1eddi s\u1ebfp s\u1ebd \u0111\u1ecbnh ra m\u1ed9t kho\u1ea3ng th\u1eddi gian nh\u1ea5t \u0111\u1ecbnh v\u00e0 gi\u00fap h\u1ecd gi\u1ea3i quy\u1ebft v\u1ea5n \u0111\u1ec1. N\u1ebfu v\u1ea5n \u0111\u1ec1 v\u1eabn qu\u00e1 kh\u00f3, n\u00f3 s\u1ebd \u0111\u01b0\u1ee3c b\u00e1o c\u00e1o l\u00ean c\u1ea5p cao h\u01a1n trong h\u1ec7 th\u1ed1ng t\u1ed5 ch\u1ee9c. N\u1ebfu \u0111\u00f3 l\u00e0 m\u1ed9t v\u1ea5n \u0111\u1ec1 nghi\u00eam tr\u1ecdng v\u00e0 kh\u00f4ng ai c\u00f3 c\u00e2u tr\u1ea3 l\u1eddi, th\u00ec v\u1ea5n \u0111\u1ec1 s\u1ebd \u0111\u01b0\u1ee3c th\u00f4ng tin cho ng\u01b0\u1eddi \u0111\u1ee9ng \u0111\u1ea7u t\u1ed5 ch\u1ee9c. \u0110i\u1ec1u n\u00e0y c\u00f3 th\u1ec3 l\u00e0 m\u1ed9t v\u1ea5n \u0111\u1ec1 h\u1ec7 th\u1ed1ng n\u1eb1m ngo\u00e0i kh\u1ea3 n\u0103ng ki\u1ec3m so\u00e1t c\u1ee7a ng\u01b0\u1eddi qu\u1ea3n l\u00fd. Khi v\u1ea5n \u0111\u1ec1 xu\u1ea5t hi\u1ec7n trong B\u00e1o c\u00e1o Qu\u1ea3n l\u00fd c\u1ee7a b\u1ea1n, b\u1ea1n c\u00f3 th\u1ec3 n\u1eafm \u0111\u01b0\u1ee3c nh\u1eefng c\u00f4ng vi\u1ec7c m\u1ecdi ng\u01b0\u1eddi \u0111\u00e3 l\u00e0m \u0111\u1ec3 gi\u1ea3i quy\u1ebft v\u1ea5n \u0111\u1ec1. T\u1eeb \u0111\u00f3, b\u1ea1n s\u1ebd c\u00f3 th\u1ec3 d\u1ec5 d\u00e0ng can thi\u1ec7p v\u00e0 ti\u1ebfp t\u1ee5c t\u00ecm ph\u01b0\u01a1ng h\u01b0\u1edbng x\u1eed l\u00fd.<\/span><\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><span style=\"font-size: 14pt;\">Tr\u00ean \u0111\u00e2y l\u00e0 nh\u1eefng chia s\u1ebb h\u1eefu \u00edch v\u1ec1 3 b\u1ea3n b\u00e1o c\u00e1o quan tr\u1ecdng m\u00e0 c\u00e1c nh\u00e0 qu\u1ea3n l\u00fd c\u1ea5p trung c\u1ea7n quan t\u00e2m. S\u1eafp t\u1edbi GEM Global s\u1ebd khai gi\u1ea3ng Kh\u00f3a h\u1ecdc Ph\u00e1t tri\u1ec3n n\u0103ng l\u1ef1c qu\u1ea3n tr\u1ecb cho qu\u1ea3n l\u00fd c\u1ea5p trung v\u00e0o ng\u00e0y 12\/08 t\u1ea1i TP.HCM.<\/span><\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><span style=\"font-size: 14pt;\">\ud83d\udd3bKh\u00e1m ph\u00e1 chi ti\u1ebft kh\u00f3a h\u1ecdc <strong><a href=\"https:\/\/gemglobal.edu.vn\/en\/nang-luc-lanh-dao-doi-nhom-phat...\/\">T\u1ea0I \u0110\u00c2Y<\/a><\/strong><\/span><\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><span style=\"font-size: 14pt;\">\ud83d\udd3b\u0110\u0103ng k\u00fd nh\u1eadn t\u01b0 v\u1ea5n v\u00e0 \u01b0u \u0111\u00e3i s\u1edbm nh\u1ea5t <strong><a href=\"https:\/\/forms.gle\/TrR55NCbkYWc18FH7\" target=\"_blank\" rel=\"noopener\">T\u1ea0I \u0110\u00c2Y<\/a><\/strong><\/span><\/p>\n\n\n\n<p class=\"has-text-align-right wp-block-paragraph\"><em><span style=\"font-size: 14pt;\">Ngu\u1ed3n: Entrepreneur, GEM Global bi\u00ean d\u1ecbch v\u00e0 bi\u00ean so\u1ea1n.<\/span><\/em><\/p>","protected":false},"featured_media":2578,"template":"","chuyen-muc-tai-lieu":[25,27,28],"class_list":["post-2575","tai-lieu","type-tai-lieu","status-publish","has-post-thumbnail","hentry","chuyen-muc-tai-lieu-ly-thuyet-quan-tri","chuyen-muc-tai-lieu-quan-ly-lanh-dao","chuyen-muc-tai-lieu-quan-tri-nhan-su"],"blocksy_meta":[],"_links":{"self":[{"href":"https:\/\/gemglobal.edu.vn\/en\/wp-json\/wp\/v2\/tai-lieu\/2575","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/gemglobal.edu.vn\/en\/wp-json\/wp\/v2\/tai-lieu"}],"about":[{"href":"https:\/\/gemglobal.edu.vn\/en\/wp-json\/wp\/v2\/types\/tai-lieu"}],"version-history":[{"count":0,"href":"https:\/\/gemglobal.edu.vn\/en\/wp-json\/wp\/v2\/tai-lieu\/2575\/revisions"}],"wp:attachment":[{"href":"https:\/\/gemglobal.edu.vn\/en\/wp-json\/wp\/v2\/media?parent=2575"}],"wp:term":[{"taxonomy":"chuyen-muc-tai-lieu","embeddable":true,"href":"https:\/\/gemglobal.edu.vn\/en\/wp-json\/wp\/v2\/chuyen-muc-tai-lieu?post=2575"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}