{"id":239,"date":"2022-11-29T04:48:34","date_gmt":"2022-11-29T04:48:34","guid":{"rendered":"https:\/\/gemglobal.edu.vn\/?post_type=tai-lieu&#038;p=239"},"modified":"2023-11-14T06:15:10","modified_gmt":"2023-11-14T06:15:10","slug":"3-cach-quan-trong-de-khuyen-khich-tinh-than-trach-nhiem-tai-noi-lam-viec","status":"publish","type":"tai-lieu","link":"https:\/\/gemglobal.edu.vn\/en\/tai-lieu\/3-cach-quan-trong-de-khuyen-khich-tinh-than-trach-nhiem-tai-noi-lam-viec\/","title":{"rendered":"3 C\u00c1CH QUAN TR\u1eccNG \u0110\u1ec2 KHUY\u1ebeN KH\u00cdCH TINH TH\u1ea6N TR\u00c1CH NHI\u1ec6M T\u1ea0I N\u01a0I L\u00c0M VI\u1ec6C"},"content":{"rendered":"<p class=\"wp-block-paragraph\">\u0110i\u1ec1u quan tr\u1ecdng ch\u00fang ta c\u1ea7n nh\u1edb l\u00e0 ch\u1ecbu tr\u00e1ch nhi\u1ec7m kh\u00f4ng ph\u1ea3i l\u00e0 m\u1ed9t \u0111i\u1ec1u ti\u00eau c\u1ef1c. Quan ni\u1ec7m sai l\u1ea7m khi cho r\u1eb1ng vi\u1ec7c ch\u1ecbu tr\u00e1ch nhi\u1ec7m t\u01b0\u01a1ng \u0111\u1ed3ng v\u1edbi s\u1ef1 ti\u00eau c\u1ef1c xu\u1ea5t ph\u00e1t t\u1eeb xu h\u01b0\u1edbng l\u00e3nh \u0111\u1ea1o \u1ee7y th\u00e1c nhi\u1ec7m v\u1ee5 t\u1eeb tr\u00ean xu\u1ed1ng. V\u1eady l\u00e0m th\u1ebf n\u00e0o \u0111\u1ec3 tr\u00e1ch nhi\u1ec7m tr\u1edf th\u00e0nh m\u1ed9t v\u0103n ho\u00e1 \u0111\u1eb9p trong t\u1ed5 ch\u1ee9c?<\/p>\n\n\n\n<div id=\"ez-toc-container\" class=\"ez-toc-v2_0_76 ez-toc-wrap-left counter-hierarchy ez-toc-counter ez-toc-grey ez-toc-container-direction\">\n<label for=\"ez-toc-cssicon-toggle-item-6abdcab1c8ce0\" class=\"ez-toc-cssicon-toggle-label\"><p class=\"ez-toc-title\" style=\"cursor:inherit\">M\u1ee5c l\u1ee5c<\/p>\n<span class=\"ez-toc-cssicon\"><span class=\"eztoc-hide\" style=\"display:none;\">Toggle<\/span><span class=\"ez-toc-icon-toggle-span\"><svg style=\"fill: #004f61;color:#004f61\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" class=\"list-377408\" width=\"20px\" height=\"20px\" viewbox=\"0 0 24 24\" fill=\"none\"><path d=\"M6 6H4v2h2V6zm14 0H8v2h12V6zM4 11h2v2H4v-2zm16 0H8v2h12v-2zM4 16h2v2H4v-2zm16 0H8v2h12v-2z\" fill=\"currentColor\"><\/path><\/svg><svg style=\"fill: #004f61;color:#004f61\" class=\"arrow-unsorted-368013\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"10px\" height=\"10px\" viewbox=\"0 0 24 24\" version=\"1.2\" baseprofile=\"tiny\"><path d=\"M18.2 9.3l-6.2-6.3-6.2 6.3c-.2.2-.3.4-.3.7s.1.5.3.7c.2.2.4.3.7.3h11c.3 0 .5-.1.7-.3.2-.2.3-.5.3-.7s-.1-.5-.3-.7zM5.8 14.7l6.2 6.3 6.2-6.3c.2-.2.3-.5.3-.7s-.1-.5-.3-.7c-.2-.2-.4-.3-.7-.3h-11c-.3 0-.5.1-.7.3-.2.2-.3.5-.3.7s.1.5.3.7z\"\/><\/svg><\/span><\/span><\/label><input type=\"checkbox\" style='display:none' id=\"ez-toc-cssicon-toggle-item-6abdcab1c8ce0\"  \/><nav><ul class='ez-toc-list ez-toc-list-level-1' ><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-1\" href=\"https:\/\/gemglobal.edu.vn\/en\/tai-lieu\/3-cach-quan-trong-de-khuyen-khich-tinh-than-trach-nhiem-tai-noi-lam-viec\/#1-tao-moi-truong-tin-cay\" >1. T\u1ea0O M\u00d4I TR\u01af\u1edcNG TIN C\u1eacY<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-2\" href=\"https:\/\/gemglobal.edu.vn\/en\/tai-lieu\/3-cach-quan-trong-de-khuyen-khich-tinh-than-trach-nhiem-tai-noi-lam-viec\/#2-thiet-lap-ro-rang-va-theo-sat-cac-muc-tieu\" >2. THI\u1ebeT L\u1eacP R\u00d5 R\u00c0NG V\u00c0 THEO S\u00c1T C\u00c1C M\u1ee4C TI\u00caU<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-3\" href=\"https:\/\/gemglobal.edu.vn\/en\/tai-lieu\/3-cach-quan-trong-de-khuyen-khich-tinh-than-trach-nhiem-tai-noi-lam-viec\/#3-day-nhan-vien-cach-dua-ra-loi-xin-loi-thuc-su\" >3. D\u1ea0Y NH\u00c2N VI\u00caN C\u00c1CH \u0110\u01afA RA L\u1edcI XIN L\u1ed6I TH\u1ef0C S\u1ef0<\/a><ul class='ez-toc-list-level-3' ><li class='ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-4\" href=\"https:\/\/gemglobal.edu.vn\/en\/tai-lieu\/3-cach-quan-trong-de-khuyen-khich-tinh-than-trach-nhiem-tai-noi-lam-viec\/#tranh-bao-chua\" >Tr\u00e1nh b\u00e0o ch\u1eefa<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-5\" href=\"https:\/\/gemglobal.edu.vn\/en\/tai-lieu\/3-cach-quan-trong-de-khuyen-khich-tinh-than-trach-nhiem-tai-noi-lam-viec\/#nhan-sai-lam-ve-ban-than\" >Nh\u1eadn sai l\u1ea7m v\u1ec1 b\u1ea3n th\u00e2n<\/a><\/li><\/ul><\/li><\/ul><\/nav><\/div>\n<h2 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"1-tao-moi-truong-tin-cay\"><\/span>1. T\u1ea0O M\u00d4I TR\u01af\u1edcNG TIN C\u1eacY<span class=\"ez-toc-section-end\"><\/span><\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">T\u1ed5 ch\u1ee9c c\u1ea7n c\u00e2n b\u1eb1ng \u0111\u1ed9ng l\u1ef1c b\u00ean trong v\u00e0 \u0111\u1ed9ng l\u1ef1c b\u00ean ngo\u00e0i khi th\u00fac \u0111\u1ea9y tinh th\u1ea7n tr\u00e1ch nhi\u1ec7m c\u1ee7a nh\u00e2n vi\u00ean. \u0110\u1ed9ng l\u1ef1c b\u00ean trong \u0111\u01b0\u1ee3c t\u1ea1o ra t\u1eeb n\u1ed9i l\u1ef1c khao kh\u00e1t ho\u00e0n th\u00e0nh m\u1ee5c ti\u00eau c\u1ee7a nh\u00e2n vi\u00ean. Th\u1ebf nh\u01b0ng, \u0111\u1ed9ng l\u1ef1c b\u00ean ngo\u00e0i l\u1ea1i c\u00f3 xu h\u01b0\u1edbng d\u1ef1a tr\u00ean n\u1ed7i s\u1ee3 h\u00e3i m\u00e0 ng\u01b0\u1eddi qu\u1ea3n l\u00fd t\u1ea1o ra, \u0111\u1ec3 th\u00fac \u0111\u1ea9y nh\u00e2n vi\u00ean l\u00e0m vi\u1ec7c ch\u0103m ch\u1ec9 h\u01a1n. \u0110i\u1ec1u n\u00e0y s\u1ebd nhanh ch\u00f3ng l\u00e0m tan bi\u1ebfn ni\u1ec1m tin. Nh\u1eefng nh\u00e2n vi\u00ean kh\u00f4ng c\u00f3 c\u1ea3m gi\u00e1c an to\u00e0n trong c\u00f4ng vi\u1ec7c, h\u1ecd s\u1ebd \u00edt t\u1ef1 ch\u1ecbu tr\u00e1ch nhi\u1ec7m cho nh\u1eefng sai l\u1ea7m c\u1ee7a m\u00ecnh v\u00ec s\u1ee3 h\u00e3i.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">B\u1eb1ng c\u00e1ch t\u1ea1o ra m\u1ed9t m\u00f4i tr\u01b0\u1eddng d\u1ef1a tr\u00ean s\u1ef1 tin t\u01b0\u1edfng, c\u1ea5p qu\u1ea3n l\u00fd s\u1ebd m\u1edf ra nh\u1eefng \u0111\u01b0\u1eddng d\u00e2y giao ti\u1ebfp \u0111\u1ec3 nh\u00e2n vi\u00ean c\u00f3 th\u1ec3 th\u1eeba nh\u1eadn nh\u1eefng sai l\u1ea7m v\u00e0 thi\u1ebfu s\u00f3t m\u1ed9t c\u00e1ch c\u1edfi m\u1edf h\u01a1n. Ch\u00eca kh\u00f3a cho tinh th\u1ea7n tr\u00e1ch nhi\u1ec7m kh\u00f4ng ph\u1ea3i l\u00e0 tr\u1eebng ph\u1ea1t nh\u00e2n vi\u00ean m\u1ed7i khi h\u1ecd l\u00e0m sai, m\u00e0 l\u00e0 khuy\u1ebfn kh\u00edch h\u1ecd t\u1ef1 ch\u1ecbu tr\u00e1ch nhi\u1ec7m v\u1ec1 c\u00f4ng vi\u1ec7c c\u1ee7a m\u00ecnh m\u00e0 kh\u00f4ng ph\u1ea3i ch\u1ecbu \u00e1p l\u1ef1c tr\u1eebng ph\u1ea1t t\u1eeb b\u00ean ngo\u00e0i.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"2-thiet-lap-ro-rang-va-theo-sat-cac-muc-tieu\"><\/span>2. THI\u1ebeT L\u1eacP R\u00d5 R\u00c0NG V\u00c0 THEO S\u00c1T C\u00c1C M\u1ee4C TI\u00caU<span class=\"ez-toc-section-end\"><\/span><\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">Tr\u00e1ch nhi\u1ec7m t\u1ea1i n\u01a1i l\u00e0m vi\u1ec7c ch\u1ec9 c\u00f3 th\u1ec3 h\u00ecnh th\u00e0nh khi nh\u00e2n vi\u00ean hi\u1ec3u h\u1ecd \u0111ang ch\u1ecbu tr\u00e1ch nhi\u1ec7m cho c\u00e1i g\u00ec. H\u1ecd c\u1ea7n bi\u1ebft nh\u1eefng k\u1ef3 v\u1ecdng \u0111\u01b0\u1ee3c x\u00e1c \u0111\u1ecbnh r\u00f5 r\u00e0ng, cho d\u00f9 trong ng\u1eafn h\u1ea1n hay d\u00e0i h\u1ea1n.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">\u0110\u1ec3 \u0111\u1eb7t m\u1ee5c ti\u00eau hi\u1ec7u qu\u1ea3, c\u00e1c nh\u00e0 qu\u1ea3n l\u00fd n\u00ean b\u1eaft \u0111\u1ea7u b\u1eb1ng c\u00e1ch truy\u1ec1n \u0111\u1ea1t r\u00f5 r\u00e0ng v\u1ec1 m\u1ee5c ti\u00eau c\u00f4ng ty, c\u00e1ch to\u00e0n b\u1ed9 nh\u00f3m c\u1ee7a h\u1ecd s\u1ebd ch\u1ecbu tr\u00e1ch nhi\u1ec7m. Khi c\u00e1c th\u00e0nh vi\u00ean \u0111\u00e3 hi\u1ec3u r\u00f5 tr\u00e1ch nhi\u1ec7m c\u1ee7a m\u00ecnh, c\u00e1c nh\u00e0 qu\u1ea3n l\u00fd n\u00ean \u0111\u1eb7t ra c\u00e1c m\u1ee5c ti\u00eau c\u00f3 th\u1ec3 \u0111o l\u01b0\u1eddng \u0111\u01b0\u1ee3c cho c\u00e1c th\u00e0nh vi\u00ean nh\u00f3m. T\u1ea5t c\u1ea3 nh\u00e2n vi\u00ean s\u1ebd b\u00e1o c\u00e1o s\u1ed1 li\u1ec7u h\u00e0ng th\u00e1ng \u0111\u1ec3 x\u00e1c \u0111\u1ecbnh xem h\u1ecd c\u00f3 th\u1ef1c hi\u1ec7n theo cam k\u1ebft c\u1ee7a m\u00ecnh hay kh\u00f4ng.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">\u0110\u1ed3ng th\u1eddi, ng\u01b0\u1eddi qu\u1ea3n l\u00fd c\u1ea7n thi\u1ebft l\u1eadp c\u00e1c cu\u1ed9c h\u1ecdp h\u00e0ng tu\u1ea7n v\u1edbi nh\u00f3m \u0111\u1ec3 ki\u1ec3m tra ti\u1ebfn tr\u00ecnh h\u01b0\u1edbng t\u1edbi c\u00e1c m\u1ee5c ti\u00eau c\u00e1 nh\u00e2n, \u0111\u1ea3m b\u1ea3o m\u1ed7i m\u1ee5c ti\u00eau ri\u00eang l\u1ebb ph\u1ea3i ph\u00f9 h\u1ee3p v\u1edbi t\u1ed5 ch\u1ee9c. Nh\u01b0 v\u1eady, nh\u00f3m s\u1ebd hi\u1ec3u r\u00f5 h\u01a1n v\u1ec1 c\u00e1ch h\u1ecd l\u00e0m vi\u1ec7c chung v\u1edbi c\u00e1c m\u1ee5c ti\u00eau c\u1ee7a c\u00f4ng ty.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"3-day-nhan-vien-cach-dua-ra-loi-xin-loi-thuc-su\"><\/span>3. D\u1ea0Y NH\u00c2N VI\u00caN C\u00c1CH \u0110\u01afA RA L\u1edcI XIN L\u1ed6I TH\u1ef0C S\u1ef0<span class=\"ez-toc-section-end\"><\/span><\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">Ch\u1ecbu tr\u00e1ch nhi\u1ec7m cho h\u00e0nh \u0111\u1ed9ng c\u1ee7a b\u1ea3n th\u00e2n t\u1ea1i n\u01a1i l\u00e0m vi\u1ec7c \u0111\u00f2i h\u1ecfi ph\u1ea3i c\u00f3 s\u1ef1 giao ti\u1ebfp c\u1edfi m\u1edf v\u00e0 trung th\u1ef1c. N\u1ebfu m\u1ed9t th\u00e0nh vi\u00ean trong nh\u00f3m th\u01b0\u1eddng xuy\u00ean ng\u0103n d\u1ef1 \u00e1n ti\u1ebfn l\u00ean, g\u00e2y b\u1ea5t ti\u1ec7n cho c\u00e1c nh\u00f3m kh\u00e1c ho\u1eb7c kh\u00f4ng \u0111\u1ea1t \u0111\u01b0\u1ee3c m\u1ee5c ti\u00eau \u0111\u00e3 thi\u1ebft l\u1eadp, h\u00e0nh vi c\u1ee7a h\u1ecd c\u00f3 th\u1ec3 t\u1ea1o ra xung \u0111\u1ed9t gi\u1eefa h\u1ecd v\u00e0 c\u00e1c th\u00e0nh vi\u00ean kh\u00e1c trong nh\u00f3m. \u0110\u1ec3 gi\u1ea3i quy\u1ebft v\u1ea5n \u0111\u1ec1 n\u00e0y, h\u00e3y \u0111\u1ea3m b\u1ea3o nh\u00e2n vi\u00ean c\u1ee7a b\u1ea1n hi\u1ec3u c\u00e1ch t\u1ef1 ch\u1ecbu tr\u00e1ch nhi\u1ec7m b\u1eb1ng c\u00e1ch \u0111\u01b0a ra l\u1eddi xin l\u1ed7i th\u1ef1c s\u1ef1 v\u00e0 ch\u00ednh \u0111\u00e1ng. \u0110i\u1ec1u n\u00e0y s\u1ebd \u0111i xa \u0111\u1ec3 th\u00fac \u0111\u1ea9y tr\u00e1ch nhi\u1ec7m t\u1ea1i n\u01a1i l\u00e0m vi\u1ec7c.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">D\u01b0\u1edbi \u0111\u00e2y l\u00e0 nh\u1eefng h\u01b0\u1edbng d\u1eabn m\u00e0 m\u1ed7i nh\u00e2n vi\u00ean n\u00ean th\u1ef1c hi\u1ec7n khi \u0111\u01b0a ra l\u1eddi xin l\u1ed7i t\u1edbi m\u1ed9t th\u00e0nh vi\u00ean kh\u00e1c trong nh\u00f3m:<\/p>\n\n\n\n<h3 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"tranh-bao-chua\"><\/span>Tr\u00e1nh b\u00e0o ch\u1eefa<span class=\"ez-toc-section-end\"><\/span><\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">Khi m\u1edf l\u1eddi nh\u1eadn l\u1ed7i, h\u00e3y b\u1eaft \u0111\u1ea7u b\u1eb1ng c\u00e1ch tr\u00e1nh nh\u1eefng l\u1eddi b\u00e0o ch\u1eefa. Tr\u00e1ch nhi\u1ec7m c\u00f3 ngh\u0129a l\u00e0 th\u1ef1c s\u1ef1 nh\u1eadn ra l\u1ed7i l\u1ea7m v\u00e0 vi\u1ec7c \u0111\u01b0a ra l\u1eddi b\u00e0o ch\u1eefa &#8211; b\u1ea5t k\u1ec3 ch\u00fang c\u00f3 gi\u00e1 tr\u1ecb \u0111\u1ebfn \u0111\u00e2u \u2013 \u0111\u1ec1u l\u00e0m sao l\u00e3ng ph\u1ea7n quan tr\u1ecdng nh\u1ea5t c\u1ee7a cu\u1ed9c tr\u00f2 chuy\u1ec7n: l\u1eddi xin l\u1ed7i c\u1ee7a b\u1ea1n.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"nhan-sai-lam-ve-ban-than\"><\/span>Nh\u1eadn sai l\u1ea7m v\u1ec1 b\u1ea3n th\u00e2n<span class=\"ez-toc-section-end\"><\/span><\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">M\u1ed9t l\u1eddi xin l\u1ed7i ch\u00e2n th\u00e0nh c\u1ea7n th\u1ec3 hi\u1ec7n vi\u1ec7c nh\u1eadn sai l\u1ea7m v\u1ec1 b\u1ea3n th\u00e2n. V\u00ed d\u1ee5, thay v\u00ec n\u00f3i, \u201ct\u00f4i xin l\u1ed7i, anh h\u1eb3n r\u1ea5t bu\u1ed3n v\u00ec t\u00f4i \u0111\u00e3 l\u00e0m tr\u1ec5 h\u1ea1n\u201d, H\u00e3y th\u1eed ch\u1ec9nh l\u1ea1i ng\u00f4n ng\u1eef c\u1ee7a b\u1ea1n \u0111\u1ec3 t\u1eadp trung v\u00e0o h\u00e0nh \u0111\u1ed9ng b\u1eb1ng c\u00e1ch n\u00f3i: \u201cT\u00f4i \u0111\u00e3 xin l\u1ed7i v\u00ec t\u00f4i \u0111\u00e3 b\u1ecf l\u1ee1 th\u1eddi h\u1ea1n n\u00e0y\u201d. C\u00e1ch l\u00e0m n\u00e0y \u0111\u1ea3m b\u1ea3o r\u1eb1ng nh\u00e2n vi\u00ean hi\u1ec3u \u0111\u01b0\u1ee3c vai tr\u00f2 c\u1ee7a h\u1ecd trong cu\u1ed9c xung \u0111\u1ed9t v\u00e0 s\u1ebd c\u00f3 h\u00e0nh \u0111\u1ed9ng trong t\u01b0\u01a1ng lai \u0111\u1ec3 tr\u00e1nh sai l\u1ea7m m\u1ed9t l\u1ea7n n\u1eefa.<\/p>\n\n\n\n<p class=\"has-text-align-right wp-block-paragraph\"><strong>Ngu\u1ed3n:&nbsp;<\/strong>GEM Global chuy\u1ec3n d\u1ecbch t\u1eeb Havard Business Review<\/p>","protected":false},"featured_media":240,"template":"","chuyen-muc-tai-lieu":[27],"class_list":["post-239","tai-lieu","type-tai-lieu","status-publish","has-post-thumbnail","hentry","chuyen-muc-tai-lieu-quan-ly-lanh-dao"],"blocksy_meta":[],"_links":{"self":[{"href":"https:\/\/gemglobal.edu.vn\/en\/wp-json\/wp\/v2\/tai-lieu\/239","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/gemglobal.edu.vn\/en\/wp-json\/wp\/v2\/tai-lieu"}],"about":[{"href":"https:\/\/gemglobal.edu.vn\/en\/wp-json\/wp\/v2\/types\/tai-lieu"}],"version-history":[{"count":0,"href":"https:\/\/gemglobal.edu.vn\/en\/wp-json\/wp\/v2\/tai-lieu\/239\/revisions"}],"wp:attachment":[{"href":"https:\/\/gemglobal.edu.vn\/en\/wp-json\/wp\/v2\/media?parent=239"}],"wp:term":[{"taxonomy":"chuyen-muc-tai-lieu","embeddable":true,"href":"https:\/\/gemglobal.edu.vn\/en\/wp-json\/wp\/v2\/chuyen-muc-tai-lieu?post=239"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}